Troubleshooting a WiFi Extender with the Family Zone Box

Please note: The Family Zone Box is only available in Australia and New Zealand

Applies to: Premium Members 

Article type: Advanced options 

What is a WiFi Extender?

A WiFi Extender is a device that extends the range of an existing WiFi network, allowing devices that are further away to connect and access the internet. The Family Zone Box can work with WiFi extenders.

A "mesh network" is not a WiFi extender. The Family Zone Box is not compatible with a mesh network. A mesh network is a full system and all pieces of the mesh network must be from the same manufacturer and purchased as a kit.

When would I use a WiFi Extender?

A WiFi extender is used when there are rooms in the house that do not receive sufficient WiFi signal from the modem to browse the internet.

Does the Family Zone Box work with WiFi Extenders?

The Family Zone Box is compatible with some WiFi extenders but not all of them. For the Family Zone box to work, the following requirements should be fulfilled.

  • There is only one device on the home network that gives out IP Addresses
  • The WiFi extender doesn’t use WPS configuration
  • The WiFi extender is configured to the Family Zone Box

How should the WiFi extender be set up?

The WiFi extender needs to be connected to the Family Zone Box. The extender can be connected via ethernet or WiFi. As the Family Zone Box doesn’t have WPS, it cannot be configured using this method. Of the three WiFi networks that the Family Zone Box can broadcast, please ensure that you extend the Family WiFi network and not Guest or Unfiltered.

How can I test if my WiFi Extender is set up correctly?

If your WiFi extender has been set up similarly to the diagram above, then once your device has connected to the WiFi extender, browse to and if you are directed to a Family Zone page, then the WiFi extender is set up correctly.

I am unable to connect when the WiFi Extender is connected to the box

I have set up my extender correctly. However, I am unable to successfully reach from a web browser when connected to the WiFi extender.

If you have connected your WiFi extender to the Family Zone Box and you are unable to reach or any block page, then the extender is likely set up as a router.

As the Family Zone Box doesn’t work on a local network with multiple routers, the WiFi extender needs to be configured in bridge mode or as an access point, depending on the extender brand.

What WiFi Extender does Family Zone recommend?

Family Zone recommends purchasing additional Family Zone Boxes and using Power Line Adapters to extend the range into other areas of the house. Once additional Family Zone Boxes have been activated, they will be configured with the same WiFi network settings. Depending on the device you are using it will automatically connect to the best signal.

My issue still isn’t resolved, what do I do next?

We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center

If you don't have the Connect App

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue