Users and Parent Access Guide

Applies to: Insights Members and Premium Members. Additional filtering is available to Premium Members.

Why is the date of birth required when registering a user?

Birth dates are used to find the age-appropriate monitoring and filtering rules. The user's Age Profile can be manually changed if required, and adult users can be assigned Parent Access to share the administration of the children's accounts.

Why do parents need to have a user created?

Parents are set up as users so they can have access to change the settings for children, guests, and devices.

What is Parent Access?

Adult users with Parent Access have the ability to view internet activity. Premium Members with Parent Access also have the ability to approve a child's request to borrow a device or to view a blocked site. 

The person who creates the account, the Account Owner, has the ability to change their contact details and subscription level. The additional adult users given Parent Access are not allowed to change the account contact details or subscription level.

Is parent internet usage tracked?

By default, internet traffic for any user 18 and over is not monitored. A user with Parent Access can change this setting to show which apps are installed on Apple iOS or Android devices.

Who is the Account Owner?

The Account Owner is the person who created your account. The owner has special permissions and cannot be deleted.

Can another parent become the Account Owner?

No, however, you can change the email address for the account.
How to Change a Parent's Details in the iOS App?
How to Change a Parent's Details in the Android App?

Can I delete the Account Owner?

Contact Family Zone Support (US | ANZ) to delete the Account Owner and account.

How do I share the responsibility for a child with another parent who doesn’t live with me?

Family Zone allows the Account Owner to set up other adults with Parent Access and shared parenting. 

What happens if there is a dispute between parents?

We will at all times comply with the requests of the Account Owner and any child's primary parent. We will not arbitrate disputes between parents.

How many Parent Access users can an account have?

There is no limit.

Why can't I use the same email address for all parents?

We require a different email address for each Parent to send notifications, such as Alerts, usage reports, and account information.

Can I have the same PIN for all parents?

Yes, however, a common PIN is not recommended.

Can I filter adults?

Yes, a Premium Member with Parent Access can set up filtering and blocking of content on an Adult User's devices.