Updated Articles

  1. Uninstall Connect from a Child's Phone or Tablet

    How does a Parent uninstall Connect from a Child's phone or tablet? Insights and Premium Members use the Parent's or Child's app to Deactivate Connect and then uninstall it.
  2. Uninstall from a Windows Computer

    What steps do you take to remove Family Zone on your Child’s Windows laptop or desktop? Premium Members use their Parent app to stop monitoring and remove the device. Then use Windows Add or Remove Programs to uninstall the application.
  3. Uninstalling Family Zone Connect to move to Qustodio

    Moving to Qustodio? After canceling your account, you can easily remove Family Zone Connect from your family’s devices.
  4. Canceling your Family Zone Subscription to move to Qustodio

    Moving to Qustodio from Family Zone? Canceling your Family Zone account is an easy process but it's important to follow each step in order.
  5. Google Play Subscriptions (Australia and New Zealand)

    How do you upgrade, find or cancel a subscription in the Google Play Store? Parents can use the Connect App and Google Play to buy a Premium membership, find renewal dates or end a subsciption.
  6. Troubleshooting Apple App Store Subscriptions

    How do you cancel a Family Zone Subscription paid for through the Apple App Store? Premium Members need to contact the App Store customer support to close a purchase made through the Apple App Store.
  7. Troubleshooting Google Play Subscriptions

    A Parent can use these steps to troubleshoot billing issues with subscriptions purchased through Google Play. Find the subscription details, renewal date, and how to manage the billing.
  8. App Store Subscriptions (Australia and New Zealand)

    How do you buy or cancel a Premium subscription through your Apple iOS device? Use the App Store and your iTunes account to add Premium features or downgrade to the Insights membership.
  9. Troubleshooting Restore or Update Your Child's iOS Device

    How do you update the Connect App on your Child's iPhone or iPad? What steps do you take to restore the Connect App? Find out how to reinstate the monitoring or filtering to your Child's iOS device.
  10. Troubleshooting Links to Schools in Australia and New Zealand

    What steps do you take to fix the calendar from a child's school? Parents can troubleshoot the syncing their child's Play, Sleep, Study, and School routines in Australia and New Zealand.