Updated Articles

  1. Troubleshooting Reinstall Family Zone on a MacOS Computer

    How do you reinstall Family Zone your or Apple Mac Laptop or Computer? Parents can easily download and reinstall Family Zone App from our website.
  2. Troubleshooting Reinstall Family Zone on a Windows Computer

    How do you reinstall Family Zone onto a Windows laptop? Premium Members use these steps to add monitoring and filtering to a Windows computer.
  3. Troubleshooting Uninstall from a Windows Computer

    What steps do you take to remove Family Zone on your Child’s Windows laptop or desktop? Premium Members use their Parent app to stop monitoring and remove the device. Then use Windows Add or Remove Programs to uninstall the application.
  4. Troubleshooting Re-enable Connect on Demand on iOS Devices

    Family Zone on your Apple iOS phone or tablet needs VPN Connect on Demand turned on in order to work properly. Learn how to turn Connect on Demand back on after it's been disabled.
  5. End the Borrowing of a Device in the iOS App

    How does a Parent manage the borrowing and return of devices? Premium Members can allow borrowing with PINS or when the Child requests access. Parents can end borrowing before the timer runs out, too.
  6. Parents Approve a Borrow Request in the iOS App

    How do you approve your Child's request to borrow a device? Premium Members can allow or ignore requests sent from their children to borrow Android, iOS or other devices managed by Family Zone.
  7. Turn Off Device Borrowing from a Parent's iOS App

    How do your remove the PIN your Child uses to borrow devices from other Family members? Premium Members can turn off the Allow device borrowing using PIN function for one or more children.
  8. Setup Device Borrowing PINS in the iOS App

    How do you set a PIN for Children or Parents to borrow devices? Premium Members can use the app on their iOS device to set a PIN to borrow devices and get their Family Zone cyber safety settings.
  9. See a Device Owner in the iOS App

    How do you know who owns a Device? Use these steps to find or change the default Device Owner for laptops, mobile devices, gaming consoles, smart TVs, or guest devices in the home.
  10. Troubleshooting xBox One or Game Consoles and Your Box

    Where do you find the xBox One network settings? What are the troubleshooting steps in Australia and New Zealand if your xBox One cannot download updates while connected to the Family Zone Box?