Updated Articles

  1. Security PIN, Password or Email

    How do you change a Parent's security settings? Insights and Premium Members can use their Connect App to edit the email address they get weekly reports, alert emails, and billing messages at.
  2. Red Alert: Device Not Seen in 14 Days

    What the "Red Alert: Device not seen in 14 days" notification in Family Zone Insights or Premium means and what to do when you receive it.
  3. Red Alert: Android Usage Access Permissions Have Not Been Granted

    What to do when you receive a "Red Alert: Android Usage Access permissions have not been granted" notification in Family Zone Insights or Premium.
  4. Red Alert: Android Device Administrator Permissions have Not Been Granted

    What to do when you receive a "Red Alert: Android Device Administrator permissions have not been granted" notification in Family Zone premium.
  5. Red Alert: Android Battery Manager Permissions

    What do when Family Zone gives you a Battery Optimization alert for your child's Android device? Find the steps to allow the Family Zone app to manage its power use on your child's tablet or phone.
  6. Family Zone Compatibility Guide

    Which Android and Apple iOS are supported? Find the minimum version of operating system required to run Family Zone Apps. Learn about the mobile devices and phones compatible with Family Zone.
  7. Red Alert: Notification Permissions Have Not Been Granted

    What does a "Red Alert: Mobile Zone notification permissions have not been granted" notification means? Learn what the Apple iOS message means. Find the steps to monitor an iPad or iPhone.
  8. Red Alert: Location permissions have not been granted

    What a "Red Alert: Location permissions have not been granted" notification means in Family Zone Insights or Premium, and what to do about it.
  9. Red Alert: VPN Permissions Have Not Been Granted

    What doe a "Red Alert: VPN permissions have not been granted" notification mean? Insights and Premium Members need to take the following steps to fix the issue.
  10. Troubleshooting a VPN Alert on an Android Device

    What are the troubleshooting steps to resolved VPN Alerts about an Android device? Insights or Premium Members go to the Settings on their Child's Android to set the Network VPN to Always On.