Updated Articles

  1. Family Zone Compatibility Guide

    Which Android and Apple iOS are supported? Find the minimum version of operating system required to run Family Zone Apps. Learn about the mobile devices and phones compatible with Family Zone.
  2. Troubleshooting No Google Account for a Chromebook

    How do I add my child's email and gSuite login to the Family Zone Safe Chromebook? Find the steps to link your child's Google login to the Safe Chromebook.
  3. Customize Filtering Rules

    How do you customize the types of web content your Child can access? Premium Members can filter a Child's content by type, such as games, search engine results, and YouTube video ratings.
  4. Troubleshooting Run and Submit Laptop Diagnostics

    How do I run Family Zone Connect diagnostics on a Windows or Mac laptop? Premium Members use these steps on a Child's computer to do advanced troubleshooting with our Support Team.
  5. Troubleshooting CA Certificates on Android 10 or 11

    How do you install a CA Certificate on your Child's Android phone or tablet? Parents use these steps to install a Certificate Authority in the Settings on a Child's Android 10 or Android 10 device.
  6. Install on a Child's Android

    How do you install the Connect App on your Child's Android device? Insights and Premium Members can set up and allow the permissions for monitoring web activity on a Child's phone or tablet.
  7. Troubleshooting Google Play Subscriptions

    A Parent can use these steps to troubleshoot billing issues with subscriptions purchased through Google Play. Find the subscription details, renewal date, and how to manage the billing.
  8. Troubleshooting Apple App Store Subscriptions

    How do you cancel a Family Zone Subscription paid for through the Apple App Store? Premium Members need to contact the App Store customer support to close a purchase made through the Apple App Store.
  9. Troubleshooting Family Zone Subscriptions

    How do I fix problems with the Family Zone Subscription? Find answers to why you cannot add more devices, why you received an email or how to troubleshoot your billing.
  10. Web Subscriptions (Australia and New Zealand)

    How do you update web subscriptions or switch to in-app billing in Australia and New Zealand? Change or cancel credit card billing for a Premium membership purchased on our website.