Web Subscriptions (Australia and New Zealand)

Applies to: Premium Members in Australia and New Zealand
Please note: Not applicable to US customers

Customers who purchased subscriptions through the Apple App Store or Google Play, see: 

Web Payments

If you purchased your Premium subscription in Australia and New Zealand through our website and prefer to stay with the web billing, here's how to manage your account.

Update Web Payment Details

On a Parents iOS or Android device:

In Safari, Chrome or a web browser

  1. Go to https://portal.familyzone.com
    Enter your Parent email and password
    Tap SIGN IN
  2. In the upper-right, tap your name > My services
  4. Move down the screen
  5. In Payment Method, tap CHANGE 
  6. Update your contact details and credit card information

Your changes will be applied at the next billing cycle.

Switch to an In-App Subscription

Would you prefer Google Play or App Store subscription services?  Here are the steps to switch from website billing to an in-app subscription.

  1. Cancel the website billing (below)

  2. Buy a Premium subscription on your iOS or Android phone or tablet
    App Store Subscriptions 
    Google Play Subscriptions

Cancel a Premium Web Subscription

Use these steps to cancel your Premium subscription if you purchased your Family Zone Box or Box Bundle from our website. When you cancel web billing, you will not be able to resubscribe through the website. You will only be able to renew through the App Store or Google Play.

On a Parent's iOS or Android device:

Before You Start

Website billing cannot be reinstated once it is cancelled. If you wish to return to Family Zone in the future, Premium Subscriptions can only be purchased through Google Play or or the Apple App Store.

In Safari, Chrome or a web browser, go to https://portal.familyzone.com

  1. Sign in with your Parent email and password
  2. At the top-right of the window, tap your name
  3. Tap My services
    Wait a moment for your subscription data to be loaded
  5. Go down and tap Cancel Premium
  6. At the confirmation window, tap CONFIRM
    Your account is changed to a FREE Insights subscription

Cyber safety on every device, everywhere


Your Insights Data

You can request we remove your contact data from your free Insights Subscription in an online chat or by requesting a call back.


The personally identifiable information we are legally required to keep, such as tax and financial transaction data, varies by country. Please see our Privacy Policy:

If you have questions about our Privacy Statement, the information that we collect from you or your End-users, or the Products, please contact us at privacy@familyzone.com or mail us at Privacy Officer, Family Zone, Level 3/45 St Georges Terrace, Perth WA 6000 AUSTRALIA.