Update Payment Details for a Web Subscription (Australia and New Zealand)

Applies to: Premium Members in Australia and New Zealand
Please note: Not applicable to US customers

Customers who purchased subscriptions through the Apple App Store or Google Play, see Find Subscription Details in the App Store or Find Subscription Details in Google Play

Update Web Payment Details

If you purchased your Premium subscription in Australia and New Zealand through our website and prefer to stay with the web billing, use the following steps to update your payment details. To switch from website billing to in-app purchases, see the bottom of this page.

On a Parents iOS or Android device:

In Safari, Chrome or a web browser

  1. Go to https://portal.familyzone.com
    Enter your Parent email and password
    Tap SIGN IN
  2. In the upper-right, tap your name > My services
  3. Tap UPDATE MY PAYMENT DETAILS 
  4. Move down the screen
  5. In Payment Method, tap CHANGE 
  6. Update your contact details and credit card information
    Tap SET PAYMENT METHOD

Your changes will be applied at the next billing cycle.


Switch to an In-App Subscription

Many of our Premium Members prefer Google Play or App Store subscription services. 

If you want to update your billing by switching from the website payments to an in-app subscription, take the following steps.

  1. Cancel the website billing
    Cancel a Web Subscription (Australia and New Zealand)
  2. Buy a Premium subscription on your iOS or Android phone or tablet
    Buy a Subscription Through the App Store
    Buy a Subscription through Google Play

Cyber safety on every device, everywhere