Web Subscriptions (Australia and New Zealand)

Applies to: Premium Members in Australia and New Zealand
Please note: Not applicable to US customers

Customers who purchased subscriptions through the Apple App Store or Google Play, see: 

Web Payments

If you purchased your Premium subscription in Australia and New Zealand through our website and prefer to stay with the web billing, here's how to manage your account.

Update Web Payment Details

On a Parents iOS or Android device:

In Safari, Chrome or a web browser

  1. Go to https://portal.familyzone.com
    Enter your Parent email and password
    Tap SIGN IN
  2. In the upper-right, tap your name > My services
  3. Tap UPDATE MY PAYMENT DETAILS 
  4. Move down the screen
  5. In Payment Method, tap CHANGE 
  6. Update your contact details and credit card information
    Tap SET PAYMENT METHOD

Your changes will be applied at the next billing cycle.


Cancel a Premium Web Subscription

Use these steps to cancel your Premium subscription if you purchased your Family Zone Box or Box Bundle from our website. When you cancel web billing, you will not be able to resubscribe through the website.

On a Parent's iOS or Android device:


Before You Start

Website billing cannot be reinstated once it is cancelled.

In Safari, Chrome or a web browser, go to https://portal.familyzone.com

  1. Sign in with your Parent email and password
  2. At the top-right of the window, tap your name
  3. Tap My services
    Wait a moment for your subscription data to be loaded
  4. Tap CHANGE PLAN
  5. Go down and tap Cancel Premium
  6. At the confirmation window, tap CONFIRM
    Your account is changed to a FREE Insights subscription


Your Insights Data

You can request we remove your contact data from your free Insights Subscription in an online chat or by requesting a call back.

https://www.familyzone.com/anz/families/contact-us

The personally identifiable information we are legally required to keep, such as tax and financial transaction data, varies by country. Please see our Privacy Policy:

If you have questions about our Privacy Statement, the information that we collect from you or your End-users, or the Products, please contact us at privacy@familyzone.com or mail us at Privacy Officer, Family Zone, Level 3/45 St Georges Terrace, Perth WA 6000 AUSTRALIA.