Please note: Not applicable to US customers
Customers who purchased subscriptions through the Apple App Store or Google Play, see:
If you purchased your Premium subscription in Australia and New Zealand through our website and prefer to stay with the web billing, here's how to manage your account.
Update Web Payment Details
On a Parents iOS or Android device:
In Safari, Chrome or a web browser
- Go to https://portal.familyzone.com
Enter your Parent email and password
Tap SIGN IN
- In the upper-right, tap your name > My services
- Tap UPDATE MY PAYMENT DETAILS
- Move down the screen
- In Payment Method, tap CHANGE
- Update your contact details and credit card information
Tap SET PAYMENT METHOD
Your changes will be applied at the next billing cycle.
Switch to an In-App Subscription
Would you prefer Google Play or App Store subscription services? Here are the steps to switch from website billing to an in-app subscription.
- Cancel the website billing (below)
- Buy a Premium subscription on your iOS or Android phone or tablet
App Store Subscriptions
Google Play Subscriptions
Cancel a Premium Web Subscription
Use these steps to cancel your Premium subscription if you purchased your Family Zone Box or Box Bundle from our website. When you cancel web billing, you will not be able to resubscribe through the website. You will only be able to renew through the App Store or Google Play.
On a Parent's iOS or Android device:
Before You Start
Website billing cannot be reinstated once it is cancelled. If you wish to return to Family Zone in the future, Premium Subscriptions can only be purchased through Google Play or or the Apple App Store.
In Safari, Chrome or a web browser, go to https://portal.familyzone.com
- Sign in with your Parent email and password
- At the top-right of the window, tap your name
- Tap My services
Wait a moment for your subscription data to be loaded
- Tap CHANGE PLAN
- Go down and tap Cancel Premium
- At the confirmation window, tap CONFIRM
Your account is changed to a FREE Insights subscription
Cyber safety on every device, everywhere
- Overview - Family Zone Products Guide
- Member Benefits Australia and New Zealand - www.familyzone.com/anz/families/plans
- Member Benefits United States - www.familyzone.com/us/families/plans
Your Insights Data
You can request we remove your contact data from your free Insights Subscription in an online chat or by requesting a call back.
If you have questions about our Privacy Statement, the information that we collect from you or your End-users, or the Products, please contact us at firstname.lastname@example.org or mail us at Privacy Officer, Family Zone, Level 3/45 St Georges Terrace, Perth WA 6000 AUSTRALIA.