How to Turn Off Filtering Outside of School Time in a Web Browser

Applies to: Insights or Premium Members in Australia and New Zealand
Please note: Does not apply to US Members

Applies to: Premium Members

Exception: Your Child's school can manage your Child's internet access while their devices are connected to the school's network

To turn filtering on or off during a particular access period:

  1. In a web browser, go to

  2. Sign in as a Parent

  3. In Users > Family, select the user

  4. Select Settings

    Toggle Family Zone enabled to turn filtering off or on
    (blue means on, gray means off)

When does the routine change take effect?

Changes will take about 30 seconds (sometimes up to 2 minutes) to take effect.

Do I need to save my changes?

No, changes are automatically saved.

What happens during the access period where Family Zone filtering is turned off?

The Family Zone app on your child’s device will shut down and no traffic will be passed through on systems. No traffic will be monitored or blocked.

I can’t change the school access period, why?

This is because your child is enrolled in and linked with a partner school, it should show which school at the top of their calendar.  You are unable to turn off filtering during school time as it’s a requirement of the school for devices to be filtered. You are able to override it should you need to take your child out of school time.

What device types are affected?

All devices (Mac, Windows and Chromebook computers, and Apple iOS and Android phones and tablets) that have Family Zone installed and registered against that user.

What happens if I connect the device to a Family Zone Box?

Normal filtering will occur for that user during that time period.