Applies to: Insights Members, Premium Members
Your Child isn't listed as the Device Owner
- From the Parent's app, check your Child's name is matched to the device
How to Manage Device Owners in the iOS App?
How to Change a Device Owner in the Android App?
- Reinstall the Android or iOS app on your Child's phone or tablet
Troubleshooting Reinstate Device Management on an Apple iOS Device
Troubleshooting Reinstate Device Management on Android Devices
My issue still isn’t resolved, what do I do next?
We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.
- Connect with us for a live chat from our website https://www.familyzone.com/
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue