Applies to: Insights Members, Premium Members
Your Child isn't listed as the Device Owner
- From your Child's computer, mobile device or gaming device
In a web browser, go to the diagnostic page, http://www.home.tools/
Also, See Who is Using a Device Connected to the Box (Australia and New Zealand) - From the Parent's app, check your Child's name is matched to the device
See or Change a Device Owner - If the device status is not monitored, reinstall the Android or iOS app on your Child's phone or tablet
Troubleshooting Reinstate Device Management on an Apple iOS Device
Troubleshooting Reinstate Device Management on Android Devices
Troubleshooting Reinstall Family Zone on a Windows Computer
Troubleshooting Reinstall Family Zone on a MacOS Computer
Install on a Child's Chromebook - Change the Device Owner from your Parent app
See or Change a Device Owner
Then, restart your Child's device to stop any running software or apps
My issue still isn’t resolved, what do I do next?
We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center
If you don't have the Connect App
- Get into a live chat from our website www.familyzone.com
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue