Troubleshooting Child is Not the Device Owner

Applies to: Insights Members, Premium Members

Your Child isn't listed as the Device Owner

  1. From your Child's computer, mobile device or gaming device
    In a web browser, go to the diagnostic page, http://www.home.tools/
    Also, See Who is Using a Device Connected to the Box (Australia and New Zealand)

  2. From the Parent's app, check your Child's name is matched to the device
    See or Change a Device Owner

  3. If the device status is not monitored, reinstall the Android or iOS app on your Child's  phone or tablet
    Troubleshooting Reinstate Device Management on an Apple iOS Device
    Troubleshooting Reinstate Device Management on Android Devices
    Troubleshooting Reinstall Family Zone on a Windows Computer
    Troubleshooting Reinstall Family Zone on a MacOS Computer
    Install on a Child's Chromebook

  4. Change the Device Owner from your Parent app
    See or Change a Device Owner
    Then, restart your Child's device to stop any running software or apps

My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue