Troubleshooting Child is Not the Device Owner

Applies to: Insights Members, Premium Members

Your Child isn't listed as the Device Owner

  1. From the Parent's app, check your Child's name is matched to the device
    How to Manage Device Owners in the iOS App?
    How to Change a Device Owner in the Android App?

  2. Reinstall the Android or iOS app on your Child's  phone or tablet
    Troubleshooting Reinstate Device Management on an Apple iOS Device
    Troubleshooting Reinstate Device Management on Android Devices

My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue