Applies to: Premium Members
Child's devices: Connect for Chrome - Community in Chrome browser on Chromebook, Mac or Windows
Article type: Advanced options
Manually Update Chrome Extensions
Use these steps to troubleshoot issues with filtering and websites are not showing up in the Recent Activity, Snapshots, and Usage. Parents may need to manually update the Chrome Extension. Google Chrome does not update Extensions automatically for security and compatibility reasons.
- Open Google Chrome
Click the puzzle piece icon and select Manage extensions
Or, go to chrome://extensions
- In Extensions, click Developer mode
3 buttons will be added to the top of the window
- Click Update
Quit or Exit Google Chrome to close out any open activity. Reopen Google Chrome. The updated Family Zone monitoring is applied to web pages accessed inside the Google Chrome Browser.
No Access to Developer Mode
If you cannot access Developer mode, your Child's Connect for Chrome - Education Edition extension is managed by your Child's School IT.
- In Chrome, go to chrome://management
- Contact your School IT with the name displayed in the Extension management
My issue still isn’t resolved, what do I do next?
We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center
If you don't have the Connect App
- Get into a live chat from our website www.familyzone.com
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue