Troubleshooting Update Connect Chrome Extension

Applies to: Premium Members

Child's devices: Connect for Chrome - Community in Chrome browser on Chromebook, Mac or Windows

Article type: Advanced options

Manually Update Chrome Extensions 

Use these steps to troubleshoot issues with filtering and websites are not showing up in the Recent Activity, Snapshots, and Usage. Parents may need to manually update the Chrome Extension. Google Chrome does not update Extensions automatically for security and compatibility reasons. 

  1. Open Google Chrome
    Click the puzzle piece icon and select Manage extensions
    Or, go to chrome://extensions
  2. In Extensions, click Developer mode  
    3 buttons will be added to the top of the window
  3. Click Update 

Quit or Exit Google Chrome to close out any open activity. Reopen Google Chrome. The updated Family Zone monitoring is applied to web pages accessed inside the Google Chrome Browser.

No Access to Developer Mode

If you cannot access Developer mode, your Child's Connect for Chrome - Education Edition extension is managed by your Child's School IT. 

  1. In Chrome, go to chrome://management 
  2. Contact your School IT with the name displayed in the Extension management 

My issue still isn’t resolved, what do I do next?

We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center

If you don't have the Connect App

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue