Uninstall from a Windows Computer

Excludes: School owned or managed Windows computers

Removing Connect from your family's Macs is a straightforward process with two major steps:

  • Deactivate monitoring of the device
  • Uninstall Connect

Deactivate Monitoring

On a Parent's Android or iOS Device:

  1. Open Connect on your device and sign in as a parent
  2. In Settings, tap Devices
  3. Tap on the Windows computer
  5. At the Deactivate confirmation window, tap CONTINUE
    This turns off Family Zone, but remembers the device if you reinstall Family Zone
  6. Tap Remove device
  7. At the Remove Windows confirmation window, tap REMOVE
    Family Zone will erase the Windows data from the Device

You can close the Family Zone app.

Uninstall Connect

On your child's Windows computer: 

  1. Open the Start menu
  2. Type Add or remove programs and press Enter
  3. Type Mobile Zone in the Search this list box
  4. Click the Mobile Zone app
  5. Click Uninstall
  6. Click Uninstall at the pop-up window
  7. Click Yes at the User Account pop-up window
  8. Click Yes at the Question pop-up window
  9. Click OK at the Info pop-up window

Power off and restart the Windows computer to clear currently open activity.

My issue still isn’t resolved, what do I do next?

We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center

If you don't have the Connect App

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue