Uninstall Connect from a Child's Phone or Tablet

Removing Connect from your family's iOS and Android devices is a straightforward process with two major steps:

  • Deactivate monitoring of the device
  • Uninstall Connect

Deactivate monitoring

You can use the Connect App on your phone like a remote control to deactivate monitoring of your family's devices. After you deactivate monitoring on a device, you can uninstall Connect from it.

On a your iOS or Android phone or tablet:

  1. In the Connect App, go to Settings > Devices
  2. Tap on your Child's Device 
  4. At the "Deactivate Family Zone ..." confirmation, tap Yes, remove

You or your Child can now uninstall the Connect App from their phone or tablet.

Tip: You can also deactivate monitoring directly from the device you want to deactivate. 

Open Connect on your Child's iOS or Android device

Tap the gear icon 

Enter your 4-digit Parent PIN 


Tap OK 

Uninstall Connect from your Child's iOS Device

On your Child's iPhone or iPad:

  1. After you deactivate the Connect App
    Hold your finger on the Connect App until the icons shake
    Tap the - minus
  2. At the confirmation message, tap Delete 
  3. At the removal options, tap Delete App 
  4. The icon, app, and settings are removed 
  5. Power off and power on the iPhone or iPad to clear any open connections

Uninstall Connect from your Child's Android Device

On your Child's Android phone or tablet:

  1. Open the Android Settings
  2. Tap Apps & notifications 
  3. Tap See all apps 
  4. Tap the Connect App 
  5. Tap Uninstall 
  6. At "Do you want to uninstall this app?", tap OK 
  7. Restart your Child's Android to close out any open activities

My issue still isn’t resolved, what do I do next?

We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center

If you don't have the Connect App

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue