Troubleshooting To Dos

Applies to: Insights Members and Premium Members using the Parent's Web Portal

I have an email but there is no To do in my account

To dos can be closed by any parent on the account or the system if we detect that the issue is resolved or it is no longer relevant. If you have a notification but there is no To do, this likely means either:

Is there another way to check for the To do?

 If you are at all concerned, you should check the device or the Red flags or the User Activity feed in your account.

I’m not getting emails for any To dos

To do email notifications come from a different part of our system to marketing emails, however if you’ve clicked unsubscribe on the bottom of a notification email we are no longer able to send them to you.  Occasionally they are also put into your emails SPAM folder.

My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue