Applies to: Insights Members and Premium Members
Parent app: Apple iOS or Android
I have an email but there is no To do in my account
To dos can be closed by any parent on the account or the system if we detect that the issue is resolved or it is no longer relevant. If you have a notification but there is no To do, this likely means either:
- The request expired at midnight, is no longer relevant
or the issue has been resolved and the Connect App automatically closed the To do
To Do Function Guide - The Family Zone service has been canceled through your online account
Find a Subscription Details in the App Store
Find a Subscription Details in Google Play
Is there another way to check for the To do?
If you are at all concerned, you should check the device or the Red flags or the User Activity feed in your account.
I’m not getting emails for any To dos
- Check your email’s Spam or Updates folder
- The email is being sent to one of your other email addresses you don't check often
Security PIN, Password or Email - Premium Members can check their email notification settings
Manage Email Reports - Download and install the Connect App and set it up for a parent’s Apple iOS or Android device so that you get push notifications
Allow Notifications