Please note: Does not apply to US Members
My Child's calendar is showing the School Routine on holidays and vacation days
Your Child's School may have chosen to share only Safe Network settings or internet history and not maintain the Calendar.
- Override the School Routine by adding the holiday dates
How to Add a School Vacation to a Child's Calendar in the Android App?
How to Add a School Vacation to a Child's Calendar in the iOS App?
I removed my Child's School and my Child’s calendar is now all Rest Days
When a Parent opts-out of linking their Child to a School, the Calendar may reset. If the Calendar is critical to monitoring your Child's internet activity, you can remove this Child and recreate their account. Any custom Internet rules & filters will remain for your Child's age group.
- Remove a your Child's account
Remove a Child or Parent
- Then, add a new account for your Child
Add a Child
- Add your Child's devices to their new account
How to Change a Device Owner in the Android App?
How to Change a Device Owner in the iOS App?
My issue still isn’t resolved, what do I do next?
We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.
- Connect with us for a live chat from our website https://www.familyzone.com/
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue