Troubleshooting SafeSearch

Applies to: Premium Members

My child can access inappropriate search results and images

If your child is able to view inappropriate search results and images there may be an issue with the device or the internet filtering rules.

My child still gets results for search terms like “Porn”

Your child is likely to get search results for sites about porn and porn-related topics e.g. news articles about porn addiction, however they shouldn’t have results for actual porn sites.  If you are at all concerned please check the device and the settings or contact our support team for help.

My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue