Troubleshooting Quick Time Changes

Applies to: Premium Members

I’ve completed a Quick Time Change but it's not on my Child's device

Quick Time Changes to Play, Study, School or Sleep time can take between 30 seconds and 2 minutes to sync through the internet with your Child's device.

  1. Check the device has access to the internet 
  2. On your Child's device, open a browser (Safari or Chrome) 
  3. Go to the Family Zone website at https://www.familyzone.com/

If the website does not load, check the WiFi or Mobile Data settings.
If our website loads, continue to the next step.

On your iOS or Android phone or tablet, log into the Family Zone app as a Parent.

  1. Check which Family member is the Device Owner and change it, if required
    How to Change a Device Owner in the Android App?
    How to Change a Device Owner in the iOS App?

  2. Check the Routine times for Play, School, Study or Sleep. Turn on Play or Study for a short time, if your Child is in School or Sleep time.
    How to Turn On a Quick Time Change in a Parent's Android App?
    How to Turn On a Quick Time Change in a Parent's iOS App?

  3. If only a specific app or website won't load, temporarily sign in as a Parent and try the app or website
    How to Temporarily Turn Off Filtering a Child's Android?
    How to Temporarily Turn Off Filtering on a Child's iOS Device?

  4. If it is a website you approve of, check the website rating to decide if you want to allow access to it
    This tool helps you know if websites are a front for adware, malware, malicious activity or adult content
    How to Check the Category of a Website in the Android App?
    How to Check the Category of a Website in the iOS App?

  5. Change the Internet filters & rules for your Child if you approve of the content
    How to See All the Custom Website Rules in the Android App?
    How to Customize the Filtering Rules in the iOS App?

The Quick Time Change didn't end and my Child still has access

Quick Time Changes should return to the regularly scheduled Routine when the countdown runs out.  Your Child's device may take 30 seconds to 2 minutes to sync with the regular Routine Access.

On your iOS or Android phone or tablet, sign in to the Family Zone app as a Parent.

  1. Manually end the Quick Time Change
    How to End a Quick Time Change in the Android app?
    How to End a Quick Time Change in the iOS App?

  2. If the device is in Sleep access
    On your Child's phone, go to the Family Zone website 
    If the website loads, restart their device to close any open connections
    If the website does not load, restart their device and continue to the next step

  3. If another Routine is listed under your Child's name on their device, check the regularly scheduled Routine. Change the School day or Rest day (weekend and holiday) times, if required.
    How to Change Your Child's Regular Routine in the Android App?
    How to Change Your Child's Regular Routine in the iOS App?

  4. On your Child's device, open a browser (Safari or Chrome)
    Go to our diagnostics page http://www.home.tools/

    If the home.tools diagnostics report the Device is Filtered, check the Device Owner and change it if required
    How to Change a Device Owner in the Android App?
    How to Change a Device Owner in the iOS App?

My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue