Troubleshooting Password and PIN

Applies to: Insights and Premium Members

There are changes on my account that I didn’t make

Changes can be made to your account by anyone who has either the PIN number or password of a parent user.  Occasionally kids guess the PIN or password of a parent and use that to make changes to their access.

Steps to resolve:

My issue still isn’t resolved, what do I do next?

We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center

If you don't have the Connect App

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue