Applies to: Insights and Premium Members
There are changes on my account that I didn’t make
Changes can be made to your account by anyone who has either the PIN number or password of a parent user. Occasionally kids guess the PIN or password of a parent and use that to make changes to their access.
Steps to resolve:
- Update the contact details in the Parent's account
Change a Parent's Details - Change the passwords of all Parents' accounts
Security PIN, Password or Email - Change the PINS on the Parents' accounts
Setup Device Borrowing PINS - Turn on Fingerprint ID or Face ID in your Connect App
Troubleshooting Fingerprint or Face ID Logins
My issue still isn’t resolved, what do I do next?
We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center
If you don't have the Connect App
- Get into a live chat from our website www.familyzone.com
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue