Troubleshooting Notification with No To Do

Applies to: Insights and Premium Members

I have a notification but there is no To do in my app

To dos are created when email or push notifications are sent out and should be visible in the Family Zone app installed on a parent’s device.  Any user with parent access on the account can action To dos, if you’ve got a notification but there is no To do, it likely means either:

  1. Another user with Parent access has closed the To do
    Parent Accounts Guide
    Users and Parent Access Guide

  2. The To do is more than one day old and the To do cleared at midnight
    To Do Function Guide

  3. If you are at all concerned, check your Child's Activity
    How Do You See a Child's Recent Activity in the Android App?
    How Do You See a Child's Recent Activity in the iOS App?


My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue