Applies to: Premium Members
Parent's app: Apple iOS or Android
I’m not getting emails for installed apps
Depending on the time of day you should get an email within 30 - 60 minutes when an app is installed on Android only.
Actions to resolve
- Check the other, spam and junk folders in your email. Our emails may be in another folder
- Ensure you add our email address to your address book so emails go to your inbox
- Check your email address
Security PIN, Password or Email - Check the "New app installed" is turned on in the email notification settings
Manage Email Alerts and Reports - Check the user's activity feed to see what apps they might have installed recently
Check Online Usage
Limit Access to iOS Device Features
iOS 13 (2019) and newer:
- The device camera
- For more details, see Apple's article at https://support.apple.com/en-au/HT201304
For iOS 12 (2018) and older devices, tap the toggle to allow (blue) or to prevent (gray) access to:
- In-App Purchases
- iTunes
- Explicit iTunes Content
- The device camera
Limit Access to Android Device Features
For Android phones and tablets, tap the toggle to allow (blue) or prevent (gray) access to:
- Install or uninstall of apps
- The device camera