Applies to: Premium Members with Android or Apple iOS devices
I’m not getting emails for installed apps
Depending on the time of day you should get an email within 30 - 60 minutes when an app is installed.
Actions to resolve
- Check the user's activity feed to see what apps they might have installed recently
How to Check a Child's Usage in the iOS App?
How to Check a Child's Usage in the Android app?
- Check the new app installed email notification settings
How to Manage Alert Emails in the iOS App?
How to Manage Alert Emails in the Android App?
- Check the other, spam and junk folders in your email. Our emails may be in another folder.
- Ensure you add our email address to your address book so emails go to your inbox.
My issue still isn’t resolved, what do I do next?
We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.
- Connect with us for a live chat from our website https://www.familyzone.com/
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue