Troubleshooting No Email to Parents About App Install

Applies to: Premium Members with Android or Apple iOS devices

I’m not getting emails for installed apps

Depending on the time of day you should get an email within 30 - 60 minutes when an app is installed.  

Actions to resolve

  1. Check the user's activity feed to see what apps they might have installed recently
    How to Check a Child's Usage in the iOS App?
    How to Check a Child's Usage in the Android app?

  2. Check the new app installed email notification settings
    How to Manage Alert Emails in the iOS App?
    How to Manage Alert Emails in the Android App?

  3. Check the other, spam and junk folders in your email. Our emails may be in another folder.

  4. Ensure you add our email address to your address book so emails go to your inbox.

My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue