Applies to: Premium Members
How do I know when my subscription is going to renew in Google Play?
Parents can use their Android device to see the renewal date and subscription type.
I deleted Family Zone, but I am still getting billed
Deleting the app won't stop the subscription. The Parent who opened the account needs to cancel the subscription through Google Play.
I didn't have an Android phone or tablet to access Google Play
You can login to your Google Play account from a web browser. If you still cannot login to your Google account, use Google's instructions to contact their support team.
I cancelled the subscription, but I am still getting billed
The subscription is active until the end of the subscription date listed in the Google Play subscription details.
See our terms of service for the subscription billing policy in your country.
My issue still isn’t resolved, what do I do next?
We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center
If you don't have the Connect App
- Get into a live chat from our website www.familyzone.com
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue