Troubleshooting Device Owners and Device Sharing

Applies to: Premium Members

My device won’t return to its original owner

The device is recommended to be loaned to the temporary owner for 60 minutes if completed without an access request or for the duration set when approving an access request.

Steps to resolve:

  • Reboot your Child's device
  • Parents use their Connect app to see a list of Devices and owners
    Change a Device Owner in the iOS App
    Change a Device Owner in the Android App

  • On your Child's device, open a web browser and go to the diagnostic page to see the current Device Owner's name 

  • Disconnect your Child's device from the internet by turning on flight mode and then turning off flight mode
  • On the Child's device, open the Family Zone app,
    then hold and drag-down to refresh the app status

My issue still isn’t resolved, what do I do next?

We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center

If you don't have the Connect App

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue