Troubleshooting Devices & Device Sharing

Applies to: Premium Members

My device won’t return to its original owner

The device is recommended to be loaned to the temporary owner for 60 minutes if completed without an access request or for the duration set when approving an access request.

Steps to resolve:


My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue