Troubleshooting Device Not Filtered

Applies to: Premium Members

Article type: Troubleshooting

Device Not Being Filtered Block Page

Use a web browser to find out if a Child's device is protected by Family Zone. The following steps work on Android, iOS, Windows, Mac OS, and Chromebook devices.

  1. On the Child's device, open a web browser (such as Chrome, Safari, Edge Chromium, Firefox)
  2. Go to http://www.home.tools/
  3. If the message "Device is not filtered" is displayed Family Zone is not protecting this device

If you are logged in as a Parent or using a Parent's device, your content is not filtered or monitored. The following troubleshooting applies to devices used by your Child.

Apple iOS Troubleshooting

Check if the VPN is connected by checking if at the top of your device there is a VPN symbol 

Android Troubleshooting

Check if the VPN is connected by checking the top of your device to ensure there is a VPN symbol

Mac OS and Windows Computer Troubleshooting

Family Zone Box Troubleshooting

The Family Zone Box is only available in Australia and New Zealand.

Family Zone helps with cyber-safe internet activity across a variety of computers and devices from a centralized system. Parents don't have to set up and learn multiple pieces of software to keep a Child safe online.