Applies to: Premium Members
My child can access an app that I’ve blocked
Use these steps if your child is accessing an app you blocked on their Apple iOS or Android device. You can also use these steps when a child is accessing an app during Sleep, School, or Study time when it should only be available during Play time.
Steps to resolve:
- Check to see if your child should be allowed access to the app
- On the child's phone or tablet, open Safari, Chrome or a web browser
and go to the diagnostic web page http://www.home.tools - On your Child's device, open Safari or Chrome and go to the website for the app you blocked
A Family Zone Block Page will be displayed if the app developer is blocked
You may need to search for the app in the browser to find the link to the app developer - Check the Family Zone app on a parent device to see if they are any issues with the device
Check for Alerts by Device - Check to make sure the correct owner is assigned to the device
See or Change a Device Owner - Check the internet usage for the user to see what is being allowed
Check Online Usage
Once you’ve determined why your child has access to the app then you can
- Update the internet filtering rules for the user to allow the blocked app
Customize Filtering Rules - Reinstate the Family Zone app on the child’s device if it has been tampered with
Reinstate Device Management on an Android Phone or Tablet
Restore or Update the Connect App on Your Child's iOS Device
Troubleshooting Reinstate Device Management on an Apple iOS Device - Reinstall the Family Zone app on the child’s device
Install and Set Up the iOS App
Install and Set Up the Android App - Change the owner of the device to the correct user
See or Change a Device Owner
My issue still isn’t resolved, what do I do next?
We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center
If you don't have the Connect App
- Get into a live chat from our website www.familyzone.com
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue