Troubleshooting Child is Viewing Inappropriate Search Results

Applies to: Premium Members

My child is able to view inappropriate content and images through search

  1. To protect your child we recommend turning on SafeSearch
    How to Manage SafeSearch in the iOS App?
    How to Manage SafeSearch in the Android App?

  2. If the Child is viewing inappropriate suggestions inside YouTube, check and set the age restrictions
    How to Turn On YouTube Restrictions in the iOS App?
    How to Turn On YouTube Restrictions in the Android App?

  3. Verify your Child's birthday and Age Profile are correct
    Change a Child's Details
    Change Your Child's Age Profile

  4. On your Child's device, open Safari, Chrome or a web browser and go to the diagnostic page
    http://www.home.tools/

  5. If your child is using a search other than Google or Bing, sign in to your Connect App and change your Child's filtering rules
    Customize Filtering Rules