Troubleshooting Child is Viewing Inappropriate Search Results

Applies to: Premium Members

My child is able to view inappropriate content and images through search

  1. To protect your child we recommend turning on SafeSearch
    How to Manage SafeSearch in the iOS App?
    How to Manage SafeSearch in the Android App?

  2. If the Child is viewing inappropriate suggestions inside YouTube, check and set the age restrictions
    How to Turn On YouTube Restrictions in the iOS App?
    How to Turn On YouTube Restrictions in the Android App?

  3. Verify your Child is set up with the correct Age Profile
    How to Change Your Child's Age Profile in the Android App?
    How to Edit a Child's Details in the iOS App

  4. Verify the device the Child is using is filtered
    How to Manage Device Owners in the iOS App?
    How to Change a Device Owner in the Android App?

  5. If your child is using a search or video website other than Google, login as a Parent to the Family Zone app to customize your Child's filtering rules
    How to Customize the Filtering Rules in the iOS App?
    How to Customize Filters in the Android App?

My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue