Troubleshooting Child is Bypassing Game Blocking

Applies to: Premium Members

My child can still play games when the Sleep routine is on

Our system controls access to the internet. Not all games on computers, tablets, phones, and gaming consoles require access to the internet to be played.  Some games may require access to the internet to start, but once the game is running internet access is no longer used. Your child may be able to play these games while in the “Sleep” routine.

Steps to resolve:

  1. On the Child's device, open Chrome, Safari or a web browser and go to the diagnostic page
    http://www.home.tools/

  2. If the Child's device is in Sleep mode, check the recent usage to see if the game connects to the internet
    How to Check a Child's Usage in the iOS App?
    How to Check a Child's Usage in the Android app?

  3. Turn the device onto flight mode or disconnect it from the internet.
    If you are still able to play the game then it doesn’t need an internet connection. Family Zone can only block games connected to the internet.
    Customize the Filtering Rules in the Android App
    Customize the Filtering Rules in the iOS App

  4. Verify the Device Owner is your Child and not a Parent or Adult Family member
    Change a Device Owner in the iOS App
    Change a Device Owner in the Android App

  5. If it is an Android device, turn off access to apps in Sleep time
    Cancel the Sleep Time Consequence

  6. Verify that User Tracking is turned on
    Turn User Tracking On or Off in the iOS App
    Turn User Tracking On or Off in the Android App