Troubleshooting Cannot Update an App on My Child's Device

Applies to: Premium Members with Android or Apple iOS devices

I can’t update an app on my Child’s device

If app installs are not permitted for your child then they won’t be able to access the App Store to update their apps.  In order to get apps updated, you’ll need to allow temporary or permanent access to install apps. Use one or more of these solutions.

If you don’t have the device you can permit app installs temporarily (permit and then block), remember it takes a few minutes for the change to happen on the device.

My issue still isn’t resolved, what do I do next?

We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center

If you don't have the Connect App

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue