Applies to: Premium Members in Australia and New Zealand
Parents device: The Family Zone Box
Child device: Android
Connect a Child's Android Device
Your Child may see a Block Page if they are using an Android 11 or newer device to connect to the filtered network on your Family Zone Box. Use these steps to troubleshoot their network connection.
On your Child's Android phone or tablet:
- Close the Block Page
- Use the middle button to go to the Android home screen
- Go to Settings > Connections (or Networks) > WiFi
- Tap the gear icon to the right of your Family Zone filtered network
- Tap Advanced
- Move down and tap MAC address type
Select Phone MAC - Close the WiFi Settings
Tap the center button to go back to the Android home screen
The Family Zone Box can now identify this Android phone or tablet each time it returns to your filtered network. The next step is to assign this Device to a Child to turn on their monitoring settings.
Assign the Device to Your Child
Continue on your Child's Android device:
- Open Chrome or a web browser
- Go to the http://home.tools diagnostic page
Family Zone will direct you to the Block Page - Tap ASSIGN DEVICE
- Enter your Parent PIN
Tap NEXT - Type a Device name you will recognize
- In Device type, select Android
- Tap Select a user
Tap the circle to the left of your Child's name - Tap ASSIGN
You will see a Device assigned message - Close the Block Page
Go to the http://home.tools diagnostic page again
The Family Zone Box displays a message, Device is filtered
How to use the three different networks?
The Family Zone Box has three types of networks for specific purposes:
- Family WiFi network - for a child's computers, mobile devices, gaming consoles, smart TVs, and personal assistants
- Guest WiFi network - for unknown or temporary devices, such as your child's classmates or guests visiting your home
- Unfiltered WiFi network - turns off content monitoring for parents, printers, NAS (Network Attached Storage) hard drives , and smart home devices (like vacuums, doorbells, security systems, and appliances)
My issue still isn’t resolved, what do I do next?
We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center
If you don't have the Connect App
- Get into a live chat from our website www.familyzone.com
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue