Applies to: Insights Members, Premium Members using Apple iOS devices
My App Store Subscription renewed and I didn’t want it to
Going forward, you can stop the Premium subscription from automatically renewing every month.
Cancel your subscription through the Family Zone app installed on the Parent's iOS device.
I no longer have an Apple device to cancel my subscription
Subscriptions that are purchased via the Family Zone app on an iOS device can be cancelled through Apple.
Don't have a Mac? Apple explains how to use iTunes on a Windows computer to manage your subscriptions
Contact Apple support for assistance if you cannot resolve the issue with the steps here
Maybe I didn't buy the subscription through Apple?
- See our general Troubleshooting Subscriptions article.
Where are the Terms of Service for my subscription?
My issue still isn’t resolved, what do I do next?
We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center
If you don't have the Connect App
- Get into a live chat from our website www.familyzone.com
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue