Applies to: Insights Members, Premium Members using Apple iOS devices
My App Store Subscription renewed and I didn’t want it to
Going forward, you can stop the Premium subscription from automatically renewing every month.
Cancel your subscription through the Family Zone app installed on the Parent's iOS device.
I no longer have an Apple device to cancel my subscription
Subscriptions that are purchased via the Family Zone app on an iOS device can be cancelled through Apple.
Don't have a Mac? Apple explains how to use iTunes on a Windows computer to manage your subscriptions
Contact Apple support for assistance if you cannot resolve the issue with the steps here
Maybe I didn't buy the subscription through Apple?
- See our general Troubleshooting Subscriptions article.
Where are the Terms of Service for my subscription?
Legal
Including our Terms of Service and Privacy Policy.
My issue still isn’t resolved, what do I do next?
We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center
If you don't have the Connect App
- Get into a live chat from our website www.familyzone.com
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue