Troubleshooting Apple App Store Subscriptions

Applies to: Insights Members, Premium Members using Apple iOS devices

My App Store Subscription renewed and I didn’t want it to

Going forward, you can stop the Premium subscription from automatically renewing every month. 

Cancel your subscription through the Family Zone app installed on the Parent's iOS device.

• How to Cancel an App Store Subscription?
  
  

I no longer have an Apple device to cancel my subscription

Subscriptions that are purchased via the Family Zone app on an iOS device can be cancelled through Apple.

Don't have a Mac? Apple explains how to use iTunes on a Windows computer to manage your subscriptions

• https://support.apple.com/en-gb/HT211011
  
  

Contact Apple support for assistance if you cannot resolve the issue with the steps here

• https://support.apple.com/

Maybe I didn't buy the subscription through Apple?

• See our general Troubleshooting Subscriptions article.

Where are the Terms of Service for my subscription?

Legal

Including our Terms of Service and Privacy Policy.

• United States Legal Information
• Australia and New Zealand Legal Information

My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

• Connect with us for a live chat from our website https://www.familyzone.com/
  
  
• Request a call back or send us a message
  From Australia and New Zealand
  From the United States

Have details available to help us troubleshoot your problem:

• Account email
• Child’s name
• Devices impacted
• Time of the issue
• Description of the issue