Applies to: Premium Members
My child is able to access a website with inappropriate content
Your child may be able to access questionable or inappropriate content on an otherwise legitimate website or a site may be incorrectly categorized. We are constantly reviewing our categorizations however with the fluid nature of the internet occasionally we will get it wrong. If your child is able to access content you deem inappropriate you should check the device and review your settings.
Check Family Zone is correctly installed and setup
- Apple iOS
Troubleshooting Reinstate Device Management on iOS Devices
Troubleshooting Reinstate Device Management on Android Devices
Troubleshooting Reinstall Family Zone on a Mac Computer
Troubleshooting Reinstall Family Zone on a Windows Computer
Install and Setup a Child's Chromebook
- Check the device is assigned to the correct owner
How to Manage Device Owners in the iOS App?
How to Change a Device Owner from the Android App?
- Check the site’s web category and the rules for that category
How to Check the Category of a Website from the iOS App?
How to Check the Category of a Website from the Android App?
If the site isn’t blocked you can
- Change the rules for that site’s web category
How to Change the Filtering Times from the iOS App?
How to Customize Filters from the Android App?
- Block the website specifically
How to Block a Website Using the iOS App?
How to See All the Custom Website Rules from the Android app?
My issue still isn’t resolved, what do I do next?
We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.
- Connect with us for a live chat from our website https://www.familyzone.com/
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue