Troubleshooting Not Receiving Access Requests

Applies to: Premium Members

I am not receiving Access Requests email notifications

All users on an account with parental access should receive email notifications when users request access to a website or a change in their access type. If you are not, then there may be something wrong with us sending you emails.

Steps to resolve:

  1. Check the spam/junk folder of your email, the Family Zone emails may be in the Updates or Spam folder

  2. Add our email address to your contacts to ensure the email is displayed in your Inbox

  3. Check or change your email address
    Security PIN, Password or Email

  4. Download and sign in to the Family Zone app on a Parent's device
    How to install the Family Zone app on a parent’s Android device
    How to install the Family Zone app on a parent’s Apple iOS device

  5. Allow notifications from the Family Zone app on the parent's device
    Allow Notifications

My issue still isn’t resolved, what do I do next?

We are here to help. Sign in to your Connect App as a Parent. Go to Settings > Support center

If you don't have the Connect App

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue