Family Zone Help Center
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Troubleshooting
Gotten a Red Alert or To Do? Something not working the way it should? Let us help!
Accounts and Users
(5)
Troubleshooting Password and PIN
()
Troubleshooting Fingerprint or Face ID Logins
()
Troubleshooting Child is Not the Device Owner
()
Troubleshooting Shared Parenting
()
Troubleshooting Family, Devices or Snapshots are Blank
()
Subscriptions and Membership
(3)
Troubleshooting Apple App Store Subscriptions
()
Troubleshooting Google Play Subscriptions
()
Troubleshooting Family Zone Subscriptions
()
WiFi, VPNs and Networking
(3)
Troubleshooting iOS 15 iCloud Private Relay
()
Troubleshooting Prevent Tampering on iOS Devices
()
Troubleshooting Safe WiFi and School Networks
()
Links to Schools
(2)
Troubleshooting Links to Schools in Australia and New Zealand
()
Troubleshooting Links to School Calendar (Australia and New Zealand)
()
Apps and App Purchases
(2)
Troubleshooting Access to a Blocked App
()
Troubleshooting Your Child Cannot Access an App
()
Monitoring and Insights Reports
(3)
Troubleshooting User Activity
()
Troubleshooting the Usage Summary Data
()
Troubleshooting Snapshots Reports
()
Borrowing and Loaning Devices
(1)
Troubleshooting Not Receiving Access Requests
()
Calendar, Schedules and Routines
(2)
Troubleshooting Calendars and Routines
()
Troubleshooting Access Time Changes
()
Online Safety Expert Profiles
(4)
Troubleshooting Age Profiles and Filtering
()
Troubleshooting Automatic Updates to Age Profiles
()
Troubleshooting No Online Safety Expert Emails
()
Troubleshooting Cyber Expert App Reviews
()
Device Features and Restrictions
(3)
Troubleshooting Location Services on Apple iOS Devices
()
Troubleshooting Location on Mobile Devices
()
Troubleshooting Device Owners and Device Sharing
()
Manage Filtering and Blocking
(7)
Troubleshooting SafeSearch
()
Troubleshooting YouTube Restrictions
()
Troubleshooting Video Streaming Services
()
Troubleshooting Child is Bypassing Game Blocking
()
Troubleshooting Child is Viewing Inappropriate Search Results
()
See More
Notifications, Red Alerts, Alarms and ToDos
(6)
Troubleshooting Kids Bypassing Filters
()
Troubleshooting To Dos
()
Troubleshooting Notification with No To Do
()
Troubleshooting Red Alerts and Notifications
()
Troubleshooting No Email to Parents About App Install
()
See More
Website Access
(3)
Troubleshooting Reporting a Website
()
Troubleshooting Videos and Images Not Loading
()
Troubleshooting Restricted or Blocked Website and Apps
()
Connect for Laptops
(6)
Troubleshooting macOS Standard User for Laptops
()
Troubleshooting Stop Your Child from Uninstalling from macOS
()
Troubleshooting Update Connect Chrome Extension
()
Troubleshooting Chrome Incognito Mode on a Laptop
()
Troubleshooting Run and Submit Laptop Diagnostics
()
See More
Family Zone Box (Australia and New Zealand)
(6)
Troubleshooting Box Blocks iOS Devices with Private Addresses
()
Troubleshooting Box Blocks Android Devices with Random Addresses
()
Troubleshooting Game Consoles and Your Box
()
Troubleshooting a WiFi Extender with the Family Zone Box
()
Troubleshooting Duplicate Devices in the Family Zone Box
()
See More
Reinstalling Family Zone
(6)
Troubleshooting CA Certificates on Android 10, 11 or 12
()
Troubleshooting Reinstate Device Management on Android Devices
()
Troubleshooting Reinstate Device Management on iOS Devices
()
Troubleshooting Restore or Update Your Child's iOS Device
()
Troubleshooting Reinstall Connect on a macOS Computer
()
See More
Uninstalling Family Zone
(4)
Uninstall Connect from a Child's Phone or Tablet
()
Uninstall from a Chromebook
()
Uninstall from a macOS Computer
()
Uninstall from a Windows Computer
()