Applies to: Insights and Premium Members
Parent's app: iOS or Android
Child's device: iOS or Android
Excludes: iOS 12 (2018) and older iPhones and iPads
Your Child's Device Location
Has your Child ever forgotten where they left their phone or tablet? Parents can see the last known Location a personal Android or iOS phone or tablet. Location data is available when a Parent installs the Connect App and allows the Location data to be captured.
Schools do not share location information.
Device locations are not available for School owned Devices. Additionally, location information is not tracked during the time a personal phone or tablet is connected to a School's network.
Last Known Location
Insights and Premium Members will see the last known Location of a mobile device outside of School.
On a Parent's Android phone or tablet:
- In Family, tap on your Child's icon
- In LOCATION, tap on the map
- See the last known location of your Child's phone or tablet
Note how long since the phone or tablet was last connected to the internet
The Location of the phone or tablet can be different if the battery is dead, the Device is turned off or the Device is disconnected from the Internet.
Location History
Premium Members get an additional 5 days of Location history outside of School.
On a Parent's Android or iOS phone or tablet:
- After you complete the steps above, tap Show History
- Tap the < left mark to go to an earlier date
You can review up to 1 week of previous Locations - When more than 1 Location is shown, tap the blue marker
- Tap on zoom to see street names and landmarks
- You will see the time of day the phone first connected to the internet at that Location above the marker
At the bottom of the map, small blue marks will appear in a timeline for each time the Device connected to a new network
Multiple Phones or Tablets
Occasionally, your Child has more than one Android or iOS Device. This usually happens when a Parent replaces an older or lost Device. Two Devices could appear on the map on the same day. Premium Members can see which Devices are shown on the current day's map.
On a Parent's Android or iOS phone or tablet:
- At the top-right, tap Devices
- In TRACKED, not when the Devices were last seen
The most common scenario is only 1 phone or tablet will be listed
Monitoring Options
Parent's can see information about their Child's Android or iOS phones and tablets from the Connect App.
- Location and Recent Activity - the last known location of a mobile device and its internet activity
- Apps - a list of the apps installed on iOS and Android mobile devices
- Usage - comparison details of the amount of time spent by type of activity for phones, tablets, and computers
- Snapshots - searchable weekly overview of family members' online activities for phones, tablets, and computers