See Who is Using a Device Connected to the Box

Applies to: Premium Members

Child's devices: Windows, MacOS, Chromebook, Android, iOS, or any device with a web browser

Article type: Optional Steps 

See Who is  Using a Device

A Parent can see who is borrowing a computer or device connected to the Box from their app. 

But, what if you don't have access to the Parent app? Use the same diagnostic page to see who is using the Device inside a web browser.

  1. Open Chrome, Safari or a web browser
    Go to 
  2. At the bottom of the page, click Troubleshooting stats 
  3. Review the listed details
    Device name
    Current user
    Borrowed from
    Age Profile