See a List of Red Alerts

Applies to: Insights and Premium Members 

Parent's app: iOS or Android 

Article type: Fundamental steps

Red Alerts Listed in Snapshots

Parents can access a list of Red Alerts from the weekly Snapshots reports. The Snapshots store the last 28 days of activity. The list includes Red Alerts fixed or ignored (cleared) by Parents.

On a Parent's phone or tablet: 

  1. In Snapshots, tap SHOW ALL 
  2. Go to the bottom and tap VIEW ALL RED FLAGS 
  3. Tap on an EVENT 
  4. Note the Date, Device, and User

The MAC Address can be used to troubleshoot BYOD Devices or Devices connected to the filtered Family WiFi on the Family Zone Box (Australia and New Zealand).