Applies to: Insights Members and Premium Members
Parent's app: Android or iOS
Forgotten Password
If you lost your Password, you can reset it from the Connect App using your email.
Reset a Lost Password
On a Parent's phone or tablet:
- Tap I already have an account
- Under Password, tap Forgot password?
- Verify your email is correct and tap Reset
- Tap OK
Continue to Set a New Password
Family Zone will email you a link to reset your password.
Set a New Password
On a Parent's phone or tablet:
- In the Password Reset email, tap click here
- Enter your new password twice
Use letters and numbers
Passwords are case sensitive, no spaces
Tap SUBMIT - At the Return to sign in, reopen the Connect App
Sign in with your new password
What is the difference between a password and a PIN?
Password
Parents use a password to add, edit or remove details about the Family members. The password are needed to make changes to billing and subscriptions. Passwords are used to turn off tracking, remove devices from the Family, and uninstall Family Zone from a Child's device.
PIN (Personal Identification Number)
A Parent uses their PIN to authorize changes such as changing Sleep time to Play or Study time. Parents have the option to also set a PIN for a Child. The PIN is used to borrow a phone, tablet or computer with the access level set by the Parent.
Fingerprint ID and Face ID (biometric) Logins
The "biometric login" is used by a Parent to prevent a Child from opening the Connect app on a Parent's phone. Biometric data is stored on a phone or tablet and cannot be accessed by Family Zone.