Troubleshooting Location Services on Apple iOS Devices

Applies to: Insights and Premium Members. Child's App on iPhones and iPads

How do I get the Location Settings to stay on?

On your Child's iPhone or iPad:

Complete the steps in How to Turn On Location Tracking on iOS Devices?

  1. Next, open the iOS Settings

    Apple iOS settings on older phones are in a different menu
    • iOS 14 (2020) - Tap Privacy > Location Settings > Family Zone
    • iOS 13 (2019) Tap Settings > Privacy > Location Services  - beneath the settings, toggle on Family Zone
    • iOS 12 (2018) - Tap Privacy > Location > Location Services > Family Zone

  2. Tap on Always
  3. Tap Family Zone in the upper-left
  4. Select the Home button/Touch ID at the bottom of the phone or tablet to return to the Home screen

If you are concerned about your child turning off Location Tracking, see Apple's instructions for restricting changes to the iOS Settings at https://support.apple.com/en-au/HT201304.

Is there a way to lock access to the Location Settings?

An advanced troubleshooting option for Parents is to lock your Child's access to the Location settings. 

On your Child's iPhone or iPad:

  1. Open iOS Settings
  2. Tap Screen Time
  3. Tap Content and Privacy Restrictions
  4. Enter your iOS restrictions PIN (if it’s been set)
  5. Toggle the Content and Privacy Restrictions switch 
  6. Tap Location Services
  7. Tap Allow changes
    Green allows your Child to make changes
    Gray prevents your Child from making changes
  8. Tap Back
  9. Tap the back arrow next to Content and Privacy Restrictions

We recommend you restart the device to clear out any open apps and have the restrictions load.


Frequently Asked Questions

Why doesn’t my child’s device look like that?

Your Child's iPhone or iPad may be using a different version of the iOS. See more from Apple for how to set Location Services  https://support.apple.com/en-au/HT207092

Will this impact my child’s ability to change the Location permissions for all apps?

Yes, your child will be able to adjust the Location permissions of any app they already have installed.

Is this turned on by default?

No. By default these restrictions are off. A Parent needs the Child's iPhone or iPad to turn on restrictions.

Why can’t you change the Location Services from the app?

Apple 's security requires a person to change the settings. Apple does not allow outside apps to change the Location Services.


My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue