Applies to: Insights and Premium Members
Child's devices: iOS 14 and newer iPhones or iPads
Excludes: iOS 13 Apple Devices
Article type: Optional steps
Restore Connect on iOS Devices
Parents will get a Red Alert when a Child has tampered with or tried to remove the Connect App. The Connect App cannot be fully deleted from a Child's iPhone or iPad unless the app is deactivated by a Parent first. Parents can restore Connect to an iOS Device when it's been tampered with.
Restore the Connect App Icon
The most common issue is a Child deletes the Connect App icon from their iPhone or iPad. But, deleting the icon does not delete the Connect App!
The missing icon can be a problem for Premium Members, because their Child cannot request Play time or access to blocked websites without the Connect App. Use these steps to restore the icon.
On your Child's iPhone or iPad:
- Swipe left until you see the App Library
Tap in the App Library search
- Type Connect
- Hold your finger on the Connect App icon
Tap Add to Home Screen
A Parent with a Premium Membership can use their Connect App as a remote control to allow access, however it's easier if your Child uses their Connect App to ask. Their Connect App will copy the information so a Parent only has to Approve or Ignore the To Do with the request.
Manually Update the Connect App
Another reason a Child can stop the Connect App is automatic updates are turned automatic updates off. Some iOS Parents turn the automatic updates off to avoid unexpected mobile data charges or because, as a Parent, they want to choose what is updated.
As a Parent, you can manually update the Connect App to get the latest compatibility with privacy updates from Apple.
On a a Child's iPhone or iPad:
- In the App Store, search for "Family Zone Connect"
- Or in the What's New screen, tap UPDATE
- After the Connect App downloads, tap OPEN
For more details on updating apps in the App Store
We recommend you set the App Store to automatically update apps. See Apple's website for information about allowing apps and updates to be downloaded over mobile data.
Reset your Child's Cyber Safety Profile
Child's devices: iOS only
Excludes: Parent's iOS Devices and Schools requiring kids to use Connect in Filter-Only mode
In October 2021, functionality was added to the Apple iOS Settings to prevent your Child from deleting the Connect App on an iPhone or iPad.
If you are receiviing Red Alerts that your Child's Device was tampered with -- or were a customer before October 2021 -- use these instructions to install a new iOS Profile.
Before you start
- Have your Parent PIN, email and password ready
- Have the Passcode for your Child's iPhone or iPad
Temporarily deactivate the monitoring
On your Child's iPhone or iPad:
- Tap the gear icon
- Enter your 4-digit Parent PIN
- Tap DEACTIVATE
- At Remove controller, tap OK
Sign in and setup the new profile
- Return to the Connect App and Sign in
Use your Parent email and password
- Tap CHILD
- Tap on your Child's name
- Tap NEXT
- Tap DOWNLOAD PROFILE
- At the confirmation message, tap Install
Add the Profile in the iOS Settings
- In the iOS Settings, tap Profile Downloaded
- Tap Install
- Enter the passcode for this iPhone or iPad
- Tap Next
- Tap Manage
- At Remote Management, tap Trust
- In the Connect App, tap Done
- In Notifications, tap ALLOW
This option may not appear if Notifications were already on
- At "Would you like to track the location of this device?", recommended tap ALLOW
If you receive a "Red alert: Device management removed" in your Parent's Connect App, Ignore the To Do. This notification is sent when you Deactivate Family Zone to trigger the update to the Profile.