Troubleshooting Reinstate Device Management on iOS Devices

Applies to: Insights and Premium Members

Restore Family Zone Cyber Safety

A Parent or Child may have removed the Family Zone app and the cyber safety settings on an iPhone or iPad. Use these steps to resolve the alert, "There is an issue with permissions on this device, and it may not be protected. Tap to fix."

Family Zone App

On the Child's iPhone or iPad: 

  1. Tap the red alert bar at the top of the screen
  2. Tap ALLOW
  3. Tap the DOWNLOAD PROFILE button
  4. Tap Allow on the pop-up alert
  5. Tap Close on the pop-up alert
  6. In the upper-right, tap the X to close the window


iOS Settings

  1. Open the iOS Settings 
  2. Tap Profile Downloaded
  3. In the upper-right, tap Install
  4. Enter the PIN for this iPhone or iPad
  5. Tap Trust
  6. Tap on the Family Zone notification
    Or move to the upper-right and tap Done
  7. Open Family Zone and verify

The red banner is no longer displayed

A small arrow is displayed if Location tracking is turned on

A small VPN is displayed near the battery


Frequently Asked Questions

What passcode is required to install device management?

The passcode is the same one used to unlock the iPhone or iPad.


When I open the app it doesn’t show my child, it shows a login screen, what do I do?

If you reinstalled Family Zone from the App Store, enter your Parent email and the password used to sign up for Family Zone.


Can I restore device management remotely?

No, you need to access your Child's device.


I’ve reinstated the device management profile, why doesn’t my child have access to the internet?

The Sleep time Consequence is active and the iOS device is not allowed to access the internet.


What if it already has a device management profile from my child’s school?

You should start the installation process again but install it as Filter-Only Mode.


The settings app isn’t there on my child’s phone, where is it?

Like all apps the settings app can be moved around.  You’ll have to ask your child to show you where it is.


Why doesn’t my Child’s device look like that?

Older iOS devices may only be able to run older operating systems and the menus and look vary slightly between versions.  Check your Child's device is running the current iOS. See Apple's article on updates https://support.apple.com/en-au/HT204204


My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue