Troubleshooting Reinstate Device Management on Android Devices

Applies to: Insights and Premium Members

Child's device: Android phone or tablet

Article type: Advanced options

To reinstate device management on your child’s Android phone or tablet:

  1. Open the Connect App on your child’s device
  2. Tap the red banner at the top of the screen
  3. Tap ALLOW under Device Administrator
  4. Tap Activate this device administrator at the bottom right of the screen
  5. Tap DONE to return to the main screen of the Connect App


Frequently Asked Questions

When I open the app it doesn’t show my Child, it shows a sign in screen, what do I do?

The Parent's app needs to be installed and a Family account needs to be set up.

Can I restore device management remotely?

No. You need to complete the steps directly on your Child's Android device.

I’ve reinstated the device management profile, why doesn’t my child have access to the internet?

The Sleep time Consequence is in place and it disconnected your Child's phone from the Internet. You’ll need to cancel that through your Parent account in the Connect App on your phone or tablet.

The Settings app isn’t there on my Child’s phone, where is it?

The Android Settings icon and location vary slightly by manufacturer and can be moved around. It is usually found by holding your finger at the bottom of the screen and making a short drag upwards. The Settings usually look like a gear cog. (You may need to search for the Android manufacturer's step on your phone or tablet.)

Why doesn’t my child’s device look like that?

The look and feel of Android devices are customizable by the manufacturer meaning there are lots of variations. If you are having trouble understanding what to do in a particular Android version please contact us.


My issue still isn’t resolved, what do I do next?

We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.

Have details available to help us troubleshoot your problem:

  • Account email
  • Child’s name
  • Devices impacted
  • Time of the issue
  • Description of the issue