Applies to: Premium Members and Insights members using Android devices
Excludes: Chromebooks, Apple iOS devices
Why did I get this alert?
Family Zone has detected that it doesn't have permissions for the VPN on your child's device.
What do I need to do?
Open the Family Zone app on the affected device and fix the permissions.
- Open the Family Zone app on the affected device.
- Tap Please complete device configuration
- Tap VPN
- Tap 'Allow'
I've given VPN access before. Why is Family Zone still asking for access?
You may need to upgrade to a newer version of the Android software that runs your child's phone. Learn which operating system versions are supported, see our compatibility guide.
Can I change policy settings for my users?
Users may be violating controls because the settings are not properly tuned. For example, they may be overly restrictive.
How do I deal with regular behavior like this?
Breakdowns in behavior are an opportunity to communicate and engage with your child.