Red Alert: VPN Permissions Have Not Been Granted

The allow Family Zone VPN permission has not been set on your Child's Android phone or tablet. 


Applies to

Insights and Premium Members


Child's Device
  • Android

Parent Notifications
  • To do in Connect App
  • Connect App pop-up notification
  • Email


Excludes: The Family Zone Box in Australia and New Zealand.

Your next steps

You have your Child's Device

On your Child's Android phone or tablet:

  1. Open the Connect App, Tap to fix 
  2. Tap 'Allow'
  3. At Connection request, tap OK 
  4. Tap Done 
  5. When you see your Child's name, restart their Android device 

You see repeat VPN Alerts 

Newer versions of Android may default to turning the VPN off or your Child may have turned the VPN off to access content. Take these steps to ensure the VPN automatically turns on. Android 11 (2020) shown here. Your manufacturer's version of Android may vary slightly.

On your Child's Android phone or tablet:

  1. Open Settings > Network & Internet
  2. Tap Advanced
  3. Tap VPN
  4. Tap the gear icon to the right of the Connect App 
  5. At Always-on VPN, tap the toggle until it is blue (on)
    Leave the Block connections without VPN gray (off)
  6. In the upper-left, tap the left arrow 4 times to go back to Settings
  7. Restart your Child's Android device

Your Child's Android is more than 5 years old 

The Alert may be appearing because the Android phone or tablet is running an unsupported, older version of the Android Operating System. Check to see if the version of Android your Child is using is still supported. 

To find the version of Android on your Child's phone and if an update is available see:

As Google has updated their Android Operating System, they have stopped supporting older versions of Android. The Connect App is updated to work with the current versions of Android.

Find the versions of Android we support here:

We will do our best to support older Android devices where possible.

Your Child may be turning off the VPN

Some kids may find a way to hack the Android settings and turn off the VPN permissions. We encourage you to discuss cyber safety with them. Not sure how to start the discussion? Get advice from our Cyber Experts:

You no longer own the Device

Remove the Device from your Family:

You want to clear the Alert from your To Dos 

Ignore the current Alert in To Do to erase it forever

You want to or don't want to get email and notifications

Use these steps to change your email notifications:

You can change the notification settings on your own Android or iOS device: