Red Alert: Family Zone May Have Been Tampered With

Family Zone detected the Connect App VPN service being periodically and repetitively is being disabled.


Applies to

Premium Members

Optional Alerts turned on


Child's Device
  • Android
  • iOS 13 (2019)

Parent Notifications
  • To do in Connect App
  • Connect App pop-up notification
  • Email


Excludes: Devices in the home only using the filtered Family WiFi on the Family Zone Box in Australia and New Zealand

Your next steps

You have your Child's Device 

The Connect App VPN needs to be running to ensure a cyber safe connection.

  • Restart the phone or tablet to clear out any open activity
  • In Safari, go to the diagnostic page www.home.tools
    Refresh the home.tools page

The diagnostic page should display the Device is filtered. If you see the message the Device is not filtered, reinstall Connect.

iOS 14 (2020) and newer iPhones and iPads prevent your Child from tampering with the VPN settings.

You no longer own the Device

If you no longer want to monitor the Device or you do not own it, remove the Device from your Family:

You want to clear the Alert from your To Dos 

Ignore the current Alert in To Do to erase it forever

You want to or don't want to get email and notifications

Use these steps to change your email notifications:

You can change the notification settings on your own Android or iOS device: