Red Alert: Family Zone May Have Been Tampered With

You have your Child's Device 

Parents need to ensure the iOS Settings to allow the Connect VPN to restore the cyber safe connection.

• Restart the iPhone or iPad to clear out any open activity
  
• Complete the steps in Troubleshooting Re-enable Connect on Demand on iOS Devices 
• In Safari, go to the diagnostic page www.home.tools
  Refresh the page

The diagnostic page should display the Device is filtered. If you see the message the Device is not filtered, reinstall Connect.

• Troubleshooting Reinstate Device Management on iOS Devices

You no longer own the Device

If you no longer want to monitor the Device or you do not own it, remove the Device from your Family:

• Remove a Device

You want to clear the Alert from your To Dos 

Ignore the current Alert in To Do to erase it forever

• Ignore a To Do in the iOS App
• Ignore a To Do in the Android App

You want to turn off web access if this happens again 

Parents can turn on a Consequence to turn off web access on all of a Child's Devices if the rule is broken. 

When your Child turns off the VPN on their iOS Device, their laptop, computer, phone, and tablet are put into the Sleep Routine. Apps and browsers will not be allowed to load web content.

• Set Consequences in the iOS App
• Set Consequences in the Android App 

Your Child's laptop, computer, phone or tablet will not be able to connect to the Internet until you cancel Sleep time.

• Cancel the Sleep Time Consequence in the iOS App 

You want to or don't want to get email and notifications

Use these steps to change your email notifications:

• Manage Alert Emails from the Android App
• Manage Alert Emails in the iOS App

You can change the notification settings on your own Android or iOS device:

• Allow Notifications on an Android Device
• Allow Notifications on an Apple iOS Device