Applies to: Insights and Premium Members with Apple iOS phones and tablets
Why did I get this alert?
Family Zone needs to send important alerts to the app which in turn helps up protect the device. If we detect that these permissions have not been granted or previously granted permissions have been revoked we will alert you.
You received this alert because we have detected that the notification permission is not granted for a Family Zone protected Apple iOS smart device on your account.
What do I need to do when I get this alert?
You need to reinstate the permission.
- Open the Family Zone App on the affected iOS device.
- Tap Please fix permissions
- Tap Push Notifications
- Tap Notifications
- Enable Allow Notifications
Can I fix this remotely?
No, you need to have physical access to the device. However, your child should be able to follow these instructions to fix it.
Why would my child do this?
Your child is probably trying to bypass your controls or to hide what they are doing. This may be because the controls are too strict or that they wish to do improper things. Talk to your child and find out what they are trying to access and, if applicable, adjust controls accordingly.
How do I deal with regular behavior like this?
Breakdowns in behavior are an opportunity to communicate and engage with your child.
I received the notification but I can’t see a To do in my account. Why?
This likely means either:
- The issue has been resolved and we’ve detected the notification permissions have been granted, or
- The Family Zone service has been canceled through your online account, or
- Another user with parent access has closed the To do.
If you are at all concerned, you should check the device.
Why do some messages mention Mobile Zone and others mention Family Zone?
Apple and Google have changed their software to work similarly on phones, tablets, and computers, so are we. The names Mobile Zone and Family Zone were formerly used to distinguish the differences between software used on computers, phones, and tablets. Now, the functions are more similar.