Red Alert: Notification Permissions Have Not Been Granted

Your Child's iPhone or iPad has Notifications turned off. 

Applies to

Insights and Premium Members

Child's Device
  • iOS

Parent Notifications
  • To do in Connect App
  • Connect App pop-up notification
  • Email

Excludes: Devices in the home only using the filtered Family WiFi on the Family Zone Box in Australia and New Zealand

Your next steps

You have your Child's Device

On your Child's iPhone or iPad:

  1. In the Connect App, Tap to fix
  2. Under Notifications, tap ALLOW 
  3. Tap Notifications
  4. In Allow Notifications, tap the toggle (green is on)
    Go back to the Connect App
  5. The red banner is gone
  6. Your Child will know before their web access is turned off (Sleep Routine)

You no longer own the Device

Remove the Device from your Family:

You want to clear the Alert from your To Dos 

Ignore the current Alert in To Do to erase it forever

You want to or don't want to get email and notifications

Use these steps to change your email notifications:

You can change the notification settings on your own Android or iOS device: