Your Child's phone or tablet is connected to Family Zone, but not sending Location data. Or, your Child's iOS Device is managed by their School and you are using Connect App in Filter-only Mode.
May also appear as "Permissions have not been granted."
- To do in Connect App
- Connect App pop-up notification
Excludes: Devices in the home only using the filtered Family WiFi on the Family Zone Box in Australia and New Zealand
Your next steps
You cannot find your Child's phone or tablet
If the Location was active and later turned off you may be able to see where the Device was last seen in the Location History. The Location history is available for the past 7 days.
As a Parent, try looking at Recent Activity in your Connect App to guess where your Child might have last used their iOS or Android Device.
Their web activity will help you see the last time the Device was online. You may also be able to see if they were playing or studying based on the types of web activity.
You have your Child's Device
Premium Members can turn the Location Tracking on:
You no longer own the Device
Remove the Device from your Family:
You want to clear the Alert from your To Dos
Ignore the current Alert in To Do to erase it forever
You want to or don't want to get email and notifications
Use these steps to change your email notifications:
You can change the notification settings on your own Android or iOS device: