Applies to: Insights and Premium Members
Child's devices: iOS or Android phones and tablets
Exclusions: iOS devices managed by your Child's School using a Filter-Only installation
What is a hazardous app?
Hazardous apps can allow your child to bypass your internet filter and stop it from working. They include VPNs (Virtual Private Networks), web proxies, screen recorders, and keyloggers. It's rare that a child would have a legitimate reason to have these installed on their phone or tablet.
You can find an explanation of the app and ratings in your Parent's Connect app. Where available, the Cyber Experts provide the steps to remove the hazardous app.
Learn more about apps from our Cyber Expert blog:
Why did I get this alert?
Family Zone detected an app on your child’s phone or tablet that can be used to bypass your internet filter and the other tools Family Zone provides to help you manage your child's screen time.
Learn about the risks to kids our Cyber Experts found:
What do I need to do?
Speak to your child about the app. If there’s no valid reason for it, remove it or have them remove it.
Why can hazardous apps be installed?
Apple and Android do not allow Family Zone to block specific apps from being downloaded. Premium Subscribers can block access to the Apple App and Google Play stores to stop children from installing any unapproved apps on their phone or tablet.
Why would my child install a hazardous App?
Your child is probably trying to bypass our controls or to hide what they are doing. This may be because the controls are too strict or that they wish to do improper things. Talk to your child and find out what they are trying to access and, if applicable, adjust controls accordingly.
Are there settings that may discourage my child from installing hazardous apps?
Yes, Premium Members can set consequences for when children violate controls.
I received the notification but I can’t see a To do in my account. Why?
This usually means either:
- The issue has been resolved and we’ve detected the app is no longer on the device
- Another user with parent access has closed the To do
If you are at all concerned, you should check the device.
My issue still isn’t resolved, what do I do next?
We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.
- Connect with us for a live chat from our website https://www.familyzone.com/
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue