Your Child's iPhone or iPad is not running Connect. Family Zone has detected all or part of the Connect App has been removed.
Insights and Premium Members
- To do in Connect App
- Connect App pop-up notification
Excludes: Devices in the home only using the filtered Family WiFi on the Family Zone Box in Australia and New Zealand
Your next steps
You have your Child's iPhone or iPad
Insights and Premium Members should reinstall Connect on their Child's iOS Device.
- Troubleshooting Reinstate Device Management on iOS Devices
- Restart your Child's Device after the reinstall
- Open Safari or a web browser on their iPhone or iPad
- Go to the http://home.tools diagnostic page
Refresh the page
You will see a message that the Device is filtered
If you already used Consequences to turn off all internet access, Cancel the Sleep Time Consequence in a Parent's Connect App
You no longer want to track the iPhone or iPad
Delete the iPhone or iPad from your Family Devices you do want to monitor.
Your Child does this to get into unsafe online activities
Not sure how to have the conversation? Uninstalling the Connect App and removing content filtering may be a defiant act. Your Child may not understand how risky their online activities really are. Get some help from our Cyber Experts.
You want to stop all web access when rules are broken
Premium Members can turn off internet access to all Devices if your Child breaks your cyber safety rules. The bedtime Routine called Sleep is turned on until a Parent turns it off.
Choose to Put users into “sleep” time if Family Zone Connect is removed
As a Parent, you can Cancel the Sleep Time Consequence in their Connect App after you are satisfied they are safe.
You want to clear the Alert from the To Dos
Ignore the current Alert in To Do to erase it forever
You want to or don't want to get email and notifications
Use these steps to change your email notifications:
You can change the notification settings on your own Android or iOS device: