Red Alert: Android Usage Access Permissions Have Not Been Granted

The Connect App needs permission to see which apps your Child is accessing on their Android and when. The permissions do not allow Connect to see the data inside the apps. 


Applies to

Insights and Premium Members


Child's Device
  • Android

Parent Notifications
  • To do in Connect App
  • Connect App pop-up notification
  • Email


Excludes: Devices in the home only using the filtered Family WiFi on the Family Zone Box in Australia and New Zealand

Your next steps

You have your Child's Device

On your Child's Android phone or tablet: 

  1. In the Connect App, Tap to fix 
  2. Tap Allow 
  3. In Usage access, tap Connect App 
  4. Beside Permit usage access, tap the toggle (blue is on)
  5. Tap Done 
  6. When you see your Child's name, restart their Android

Your Child does this to access risky activities 

Kids and teens don't always understand how the activities in an app can be dangerous. Have a conversation with your child about online safety. Not sure how to start the conversation? Our Cyber Experts have a few ideas:

You no longer own the Device

Remove the Device from your Family:

You want to clear the Alert from your To Dos 

Ignore the current Alert in To Do to erase it forever

You want to or don't want to get email and notifications

Use these steps to change your email notifications:

You can change the notification settings on your own Android or iOS device: