Red Alert: Android Device Administrator Permissions have Not Been Granted

The Connect App on your Child's Android phone or tablet needs permission to manage the cyber safety of apps and device activity. 

Applies to

Insights and Premium Members

Child's Device
  • Android

Parent Notifications
  • To do in Connect App
  • Connect App pop-up notification
  • Email

Excludes: Devices in the home only using the filtered Family WiFi on the Family Zone Box in Australia and New Zealand

Your next steps

The Device Administrator is a required permission to allow the Connect App and Parents to monitor a Child's Device. 

The Connect App uses the permission to report online activity to Insights and Premium Members. Additionally, the permission allows Premium Members to stop apps from being installed or use of the camera, if these Device Features may be used for risky online activities.

You have your Child's Android phone or tablet

On your Child's Android phone or tablet:

  1. In the Connect App, tap Allow
    The Android Settings will open
  2. Tap Activate this device admin app    
  3. Tap Done 
  4. Tap Done again
  5. Tap Request change 
    When you see your Child's name Restart your Child's Android Device

Once the Device Administrator is active, your Child cannot turn it off.

You no longer own the Device

Remove the Device from your Family:

You want to clear the Alert from your To Dos 

Ignore the current Alert in To Do to erase it forever

You want to or don't want to get email and notifications

Use these steps to change your email notifications:

You can change the notification settings on your own Android or iOS device: