Family Zone Box Money Back Guarantee (Australia and New Zealand)

Applies to: First time Box purchases in Australia and New Zealand 

Please note: The Family Zone Box is only available in Australia and New Zealand

Status: Active


  • Buy a Family Zone Box from Family Zone and return it within 30-days of purchase for a full refund
  • To receive the money-back guarantee, the Family Zone Box must be returned in a saleable condition, including its original packaging and all accessories

Eligibility & Limitations

  • Purchased by an Australian or New Zealand resident
  • Available from 1 December 2020 until the offer ends
  • Limited to one per customer


  • This offer is not transferable, nor can it be redeemed for cash
  • All products and services provided subject to our Customer terms (link below)
  • We reserve the right to vary or cancel this promotion at any time without notice to potential customers
  • Customers already signed up to this Promotion will be unaffected by any Promotion change unless we are required to change the Promotion for operational or legal reasons or otherwise as permitted by our Customer Terms
  • 30-day period commences from the date you purchase the Family Zone Box

Return Process

  • If you want to return the Family Zone Box and claim the money back promise, complete the Return Form
  • Customer support will contact you to finalize the process

Your Insights Data

You can request we remove your contact data from your free Insights Subscription in an online chat or by requesting a call back.

The personally identifiable information we are legally required to keep, such as tax and financial transaction data, varies by country. Please see our Privacy Policy:

If you have questions about our Privacy Statement, the information that we collect from you or your End-users, or the Products, please contact us at or mail us at Privacy Officer, Family Zone, Level 3/45 St Georges Terrace, Perth WA 6000 AUSTRALIA.