Applies to: First time Box purchases in Australia and New Zealand
- Buy a Family Zone Box from Family Zone and return it within 30-days of purchase for a full refund
- To receive the money-back guarantee, the Family Zone Box must be returned in a saleable condition, including its original packaging and all accessories
Eligibility & Limitations
- Purchased by an Australian or New Zealand resident
- Available from 1 December 2020 until the offer ends
- Limited to one per customer
- This offer is not transferable, nor can it be redeemed for cash
- All products and services provided subject to our Customer terms (link below)
- We reserve the right to vary or cancel this promotion at any time without notice to potential customers
- Customers already signed up to this Promotion will be unaffected by any Promotion change unless we are required to change the Promotion for operational or legal reasons or otherwise as permitted by our Customer Terms
- 30-day period commences from the date you purchase the Family Zone Box
- If you want to return the Family Zone Box and claim the money back promise, complete the Return Form
- Customer support will contact you to finalize the process
Your Insights Data
You can request we remove your contact data from your free Insights Subscription in an online chat or by requesting a call back.
If you have questions about our Privacy Statement, the information that we collect from you or your End-users, or the Products, please contact us at email@example.com or mail us at Privacy Officer, Family Zone, Level 3/45 St Georges Terrace, Perth WA 6000 AUSTRALIA.
My issue still isn’t resolved, what do I do next?
We are here to help. Login to your Family Zone app as a Parent. Go to Settings > Support center.
- Connect with us for a live chat from our website https://www.familyzone.com/
- Request a call back or send us a message
From Australia and New Zealand
From the United States
Have details available to help us troubleshoot your problem:
- Account email
- Child’s name
- Devices impacted
- Time of the issue
- Description of the issue