Troubleshooting Kids Bypassing Filters

Applies to: Family Zone used on Windows, Mac, Chromebook, Apple iOS, Android

Anti-Avoidance Measures

Children may break rules. Some children attempt to bypass the Family Zone filtering and service. Family Zone makes every effort to ensure that children are not able to tamper with our products. Most manufacturers treat the device owner as an adult and the owner has the capability to remove any program from their device. 

Family Zone ensures devices are filtered and protected by taking the following steps.

Confirm Activation

Confirm the activation has completed and that all permissions were granted. Report if any permission was not granted during the activation process.

Example: If location permissions are not granted on iOS, then a red alert will be sent to the parent.

Monitor Permissions

Monitor the permissions and report if any permission is no longer granted.

Example: If the VPN (Virtual Private Network) permissions are removed on Android, then a red alert will be sent to the parent.

Monitor VPN

VPN connectivity and status, re-enable VPN where required and alert parents on attempts to circumvent filtering.

Example: If connect on demand is disabled on iOS, disabling the VPN on the device, the Family Zone servers will connect to the device and turn the VPN back on within 2 to 3 minutes. If the VPN is re-enabled 4 times within 15 minutes, a red alert will be sent to the parents.

Monitor and Alert 

Monitor and alert the parents of attempts to bypass the Family Zone filtering. 

Example 1: Both Apple and Android allow any device owner the capability to delete any app. If the Family Zone app is uninstalled, then a red alert will be sent.

Example 2: If the Family Zone Client is removed, as the user has administrator access, then a red alert will be sent.

Report Missing Tracking

Report when Family Zone has received data from the device in the past 14 days.

Example: Family Zone’s catch-all alert. If a device has not generated any filtering requests in 14 days then an alert is sent to inform parents. If the device is legitimately not in use, parents can mute this alert. 

iOS Red Alerts

  • Family Zone App Removed [Confirm, Monitor]
  • MDM Profile Removed [Confirm, Monitor]
  • Notification Permissions not granted [Confirm, Monitor]
  • Location Permission not granted [Confirm, Monitor]
  • Device Jailbroken [Monitor]
  • Hazard App installed [Monitor]
  • Device not seen in 14 days [Report]

Android Red Alerts 

  • Device Administrator Removed [Confirm, Monitor]
  • Family Zone App Removed [Confirm, Monitor]
  • VPN Permissions not granted [Confirm, Monitor]
  • Usage Access Permissions not granted [Confirm, Monitor]
  • Battery Optimization Permissions not granted [Confirm, Monitor]
  • Unknown Sources Allowed [Monitor]
  • Device has Root Access (Jailbroken) [Monitor]
  • Hazard App installed [Monitor]
  • Device not seen in 14 days [Report]

Windows Red Alerts 

  • Family Zone Client Removed [Monitor]
  • Filtering service disabled [Monitor]
  • Device not seen in 14 days [Report]

Mac Red Alerts 

  • Family Zone Client Removed [Monitor]
  • Filtering service disabled [Monitor]
  • Device not seen in 14 days [Report]

Chromebook Red Alerts

  • Device not seen in 14 days [Report]