Popular Articles

  1. Red Alert: VPN Permissions Have Not Been Granted

    What doe a "Red Alert: VPN permissions have not been granted" notification mean? Insights and Premium Members need to take the following steps to fix the issue.
  2. Red Alert: Hazardous App found

    What a "Red Alert: Hazardous App found" notification means in Family Zone Insights or Premium, and what to do about it.
  3. Cancel a Subscription in a Web Browser (Australia and New Zealand)

    How do I cancel my Premium Membership or my free Insights Membership? Australian and New Zealand customers who do no use the App Store or Google Play can cancel from a web browser.
  4. Users and Parent Access Guide

    How does the Account Owner and Parent Access work? Know the access the user setting up the account has. Learn how to add users with Parent Access and the settings they can change.
  5. What is the Family Zone Box? (Australia and New Zealand)

    How do I add a layer of safe WiFi protection to my existing network? Learn what types of users can access your network. See how to allow guest and smart home devices to connect to the Family Zone Box.
  6. Schools and Family Zone Guide

    How does Family Zone allow your child's school to manage internet filtering during school hours? Learn how to change your child's filtering settings when they are home from school.
  7. Family Zone for Laptops Guide

    How do you protect your child's laptop when they are using it outside of the house? Find out about filtering online content on your child's Windows, Mac OS, and Chromebook laptops.
  8. Install and Set Up a Parent's iOS App

    How do you install and setup Family Zone on Apple devices? Follow these steps to install Family Zone on a Parent's or Child's iPhone or iPad.
  9. Troubleshooting Kids Bypassing Filters

    How do parents and Family Zone prevent kids from bypassing the filters and protection? Understand what alerts and steps to take when a child's device is circumventing Family Zone's online safety app.
  10.  Content Filtering Guide

    What can Family Zone Premium Members block? Understand the types of content and website a guardian can manage with the Premium features. Find out how to change the scheduled times and types of filters