Popular Articles

  1. Schools and Family Zone Guide

    How does Family Zone allow your child's school to manage internet filtering during school hours? Learn how to change your child's filtering settings when they are home from school.
  2. Family Zone Connect for Laptops Guide

    How do you protect your child's laptop when they are using it outside of the house? Find out about filtering online content on your child's Windows, Mac OS, and Chromebook laptops.
  3. Install on a Child's Windows Laptop

    How do you install Family Zone onto a Child's Windows device? Setup Family Zone on Windows as a new or existing member. Use Insights to monitor web activity or Premium to set up content filtering.
  4. Cancel a Web Subscription (Australia and New Zealand)

    How do I cancel my Premium subscription if I bought it through the website? Australian and New Zealand can cancel a web membership or switch from web billing to an in-app subscription.
  5. Family Zone Compatibility Guide

    Which Android and Apple iOS are supported? Find the minimum version of operating system required to run Family Zone Apps. Learn about the mobile devices and phones compatible with Family Zone.
  6. Family and Parent Access Guide

    How does the Account Owner and Parent Access work? Know the access the user setting up the account has. Learn how to add users with Parent Access and the settings they can change.
  7. Install on a Parent's iPhone or iPad

    How do you install and setup Family Zone on Apple devices? Follow these steps to install Family Zone on a Parent's or Child's iPhone or iPad.
  8.  Troubleshooting Kids Bypassing Filters

    How do parents and Family Zone prevent kids from bypassing the filters and protection? Understand what alerts and steps to take when a child's device is circumventing Family Zone's online safety app.
  9. Red Alert: Hazardous App found

    What a "Red Alert: Hazardous App found" notification means in Family Zone Insights or Premium, and what to do about it.
  10. Troubleshooting Reinstall Connect on a Windows Computer

    How do you reinstall Family Zone Connect onto a Windows laptop or desktop? Premium Members use these steps to add monitoring and filtering to a Windows computer.