Popular Articles

  1. Troubleshooting Connect for Laptops Block Page

    How do you unblock a web page on your Child's laptop? Premium Members use the Connect icon to Request a Change and allow a change to Play Routine time or use a Parent's to allow access to the website.
  2. Troubleshooting Device Not Filtered

    What steps do you take when you see a message that a Child's device is not filtered? Premium Members use these tips to troubleshoot cyber safety on Android, iOS, Mac OS, and Windows devices.
  3. Red Alert: Location permissions have not been granted

    What a "Red Alert: Location permissions have not been granted" notification means in Family Zone Insights or Premium, and what to do about it.
  4. Red Alert: Device Not Seen in 14 Days

    What the "Red Alert: Device not seen in 14 days" notification in Family Zone Insights or Premium means and what to do when you receive it.
  5. Troubleshooting CA Certificates on Android 10 or 11

    How do you install a CA Certificate on your Child's Android phone or tablet? Parents use these steps to install a Certificate Authority in the Settings on a Child's Android 10 or Android 10 device.
  6. Red Alert: Notification Permissions Have Not Been Granted

    What does a "Red Alert: Mobile Zone notification permissions have not been granted" notification means? Learn what the Apple iOS message means. Find the steps to monitor an iPad or iPhone.
  7. Red Alert: Family Zone May Have Been Tampered With

    What the "Red Alert: Family Zone may have been tampered with" notification in Family Zone Insights or Premium means, and what to do when you receive it.
  8. Red Alert: Connect App removed

    What does the "Red Alert: Connect app removed" notification mean? Find the steps to reinstall the app on your Child's phone, tablet or laptop. Restore cyber safety to your Child's devices.
  9. Troubleshooting Reinstate Device Management on iOS Devices

    How do you restore the monitoring and filtering on your Child's iPhone or iPad? Insights and Premium Members use these steps to reinstate the Connect App on an iOS device.
  10. Install on a Child's Windows Laptop

    How do you install Family Zone onto a Child's Windows device? Setup Family Zone on Windows as a new or existing member. Use Insights to monitor web activity or Premium to set up content filtering.