Popular Articles

  1. Kids Ask for Access to Page Blocked

    How can a kid ask for access when a "Page blocked"? Kids of Premium Members can ask their Parent for access during Play, Study, or Sleep time. Or, ask School IT for access during School time.
  2. Troubleshooting Device Not Filtered

    What steps do you take when you see a message that a Child's device is not filtered? Premium Members use these tips to troubleshoot cyber safety on Android, iOS, Mac OS, and Windows devices.
  3. Troubleshooting CA Certificates on Android 10 or 11

    How do you install a CA Certificate on your Child's Android phone or tablet? Parents use these steps to install a Certificate Authority in the Settings on a Child's Android 10 or Android 10 device.
  4. Red Alert: Device Not Seen in 14 Days

    What the "Red Alert: Device not seen in 14 days" notification in Family Zone Insights or Premium means and what to do when you receive it.
  5. Red Alert: Location permissions have not been granted

    What a "Red Alert: Location permissions have not been granted" notification means in Family Zone Insights or Premium, and what to do about it.
  6. Red Alert: Notification Permissions Have Not Been Granted

    What does a "Red Alert: Mobile Zone notification permissions have not been granted" notification means? Learn what the Apple iOS message means. Find the steps to monitor an iPad or iPhone.
  7. Connect App for iOS 14+

    How do you refresh and update the iOS cyber safety profile? Insights and Premium Members uses these steps to get a new copy of the iOS Settings for the Connect App onto your Child's iPhone or iPad.
  8. Install on a Child's Windows Laptop

    How do you install Family Zone onto a Child's Windows device? Setup Family Zone on Windows as a new or existing member. Use Insights to monitor web activity or Premium to set up content filtering.
  9. Red Alert: Connect App removed

    What does the "Red Alert: Connect app removed" notification mean? Find the steps to reinstall the app on your Child's phone, tablet or laptop. Restore cyber safety to your Child's devices.
  10. Red Alert: Family Zone May Have Been Tampered With

    What the "Red Alert: Family Zone may have been tampered with" notification in Family Zone Insights or Premium means, and what to do when you receive it.