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How do you install a CA Certificate on your Child's Android phone or tablet? Parents use these steps to install a Certificate Authority in the Settings on a Child's Android 10, 11 or 12 device.
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Last Updated: 03/03/2022
in How to Filtering and Blocking
How can a kid ask for access when a "Page blocked"? Kids of Premium Members can ask their Parent for access during Play, Study, or Sleep time. Or, ask School IT for access during School time.
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What steps do you take when you see a message that a Child's device is not filtered? Premium Members use these tips to troubleshoot cyber safety on Android, iOS, macOS, and Windows devices.
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Last Updated: 04/08/2022
in How to Filtering and Blocking
How do you customize the types of web content your Child can access? Premium Members can filter a Child's content by type, such as games, search engine results, and YouTube video ratings.
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Last Updated: 03/03/2022
in How to Handle Red Alerts
What a "Red Alert: Location permissions have not been granted" notification means in Family Zone Insights or Premium, and what to do about it.
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Last Updated: 12/13/2021
in How to Handle Red Alerts
What does a "Red Alert: Connect notification permissions have not been granted" notification means? Learn what the Apple iOS message means. Find the steps to monitor an iPad or iPhone.
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Last Updated: 03/03/2022
in How to Handle Red Alerts
What the "Red Alert: Device not seen in 14 days" notification in Family Zone Insights or Premium means and what to do when you receive it.
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How do you install Family Zone onto a Child's Windows device? Setup Family Zone on Windows as a new or existing member. Use Insights to monitor web activity or Premium to set up content filtering.
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Last Updated: 03/03/2022
in How to Filtering and Blocking
How can a kid ask their parent to unblock an "Access restricted" website? Kids of Premium Members can send a request from their browser to their Parent to be allowed to get to the website.
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Last Updated: 11/23/2022
in Accounts and Billing
Moving to Qustodio from Family Zone? Canceling your Family Zone account is an easy process but it's important to follow each step in order.