Popular Articles

  1. Troubleshooting CA Certificates on Android 10, 11 or 12

    Last Updated: 03/07/2022 in Troubleshooting Reinstalling Family Zone
    How do you install a CA Certificate on your Child's Android phone or tablet? Parents use these steps to install a Certificate Authority in the Settings on a Child's Android 10, 11 or 12 device.

  2. Ask Your Parent for Access to Page Blocked Website

    Last Updated: 03/03/2022 in How to Filtering and Blocking
    How can a kid ask for access when a "Page blocked"? Kids of Premium Members can ask their Parent for access during Play, Study, or Sleep time. Or, ask School IT for access during School time.

  3. Troubleshooting Device Not Filtered

    Last Updated: 03/03/2022 in Troubleshooting Manage Filtering and Blocking
    What steps do you take when you see a message that a Child's device is not filtered? Premium Members use these tips to troubleshoot cyber safety on Android, iOS, macOS, and Windows devices.

  4. Customize Filtering Rules

    Last Updated: 04/08/2022 in How to Filtering and Blocking
    How do you customize the types of web content your Child can access? Premium Members can filter a Child's content by type, such as games, search engine results, and YouTube video ratings.

  5. Red Alert: Location permissions have not been granted

    Last Updated: 03/03/2022 in How to Handle Red Alerts
    What a "Red Alert: Location permissions have not been granted" notification means in Family Zone Insights or Premium, and what to do about it.

  6. Red Alert: Notification Permissions Have Not Been Granted

    Last Updated: 12/13/2021 in How to Handle Red Alerts
    What does a "Red Alert: Connect notification permissions have not been granted" notification means? Learn what the Apple iOS message means. Find the steps to monitor an iPad or iPhone.

  7. Red Alert: Device Not Seen in 14 Days

    Last Updated: 03/03/2022 in How to Handle Red Alerts
    What the "Red Alert: Device not seen in 14 days" notification in Family Zone Insights or Premium means and what to do when you receive it.

  8. Install on a Child's Windows Laptop

    Last Updated: 09/20/2021 in Getting Started Install Family Zone Laptops and Computers
    How do you install Family Zone onto a Child's Windows device? Setup Family Zone on Windows as a new or existing member. Use Insights to monitor web activity or Premium to set up content filtering.

  9. Ask Your Parent for Access to a Restricted Website

    Last Updated: 03/03/2022 in How to Filtering and Blocking
    How can a kid ask their parent to unblock an "Access restricted" website? Kids of Premium Members can send a request from their browser to their Parent to be allowed to get to the website.

  10. Canceling your Family Zone Subscription to move to Qustodio

    Last Updated: 11/23/2022 in Accounts and Billing
    Moving to Qustodio from Family Zone? Canceling your Family Zone account is an easy process but it's important to follow each step in order.
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