Popular Articles

  1. Red Alert: Location permissions have not been granted

    What a "Red Alert: Location permissions have not been granted" notification means in Family Zone Insights or Premium, and what to do about it.
  2. Troubleshooting Device Not Filtered

    What steps do you take when you see a message that a Child's device is not filtered? Premium Members use these tips to troubleshoot cyber safety on Android, iOS, Mac OS, and Windows devices.
  3. Red Alert: Notification Permissions Have Not Been Granted

    What does a "Red Alert: Mobile Zone notification permissions have not been granted" notification means? Learn what the Apple iOS message means. Find the steps to monitor an iPad or iPhone.
  4. Red Alert: Device Not Seen in 14 Days

    What the "Red Alert: Device not seen in 14 days" notification in Family Zone Insights or Premium means and what to do when you receive it.
  5. Set Up and Registering New Devices on the Family Zone Box

    How do you add new devices to the Family Zone? Find the steps to register a computer, gaming or mobile device to a family member and ensure they are connecting with age-appropriate online content.
  6.  Access Requests Guide

    How does a child or a Managed User contact a Guardian to get access to a blocked website? Understand how Access Requests work and how to grant access or continue to protect the user from the website.
  7. Red Alert: Family Zone May Have Been Tampered With

    What the "Red Alert: Family Zone may have been tampered with" notification in Family Zone Insights or Premium means, and what to do when you receive it.
  8.  Calendars and Routines Guide

    How can Premium Members customize the internet filters by time of day or days of the week? Change the calendars and routines for your child. Know which dates and times sync with your Partner Schools.
  9. Red Alert: Family Zone App removed

    What does the "Red Alert: Mobile Zone app removed" notification mean? Know how to fix the issue. Learn why the app is required to monitor and filter online content.
  10. Home Networking with the Family Zone Box (Australia and New Zealand)

    What is the Family Zone Box? Read the benefits and technical specifications for the Family Zone Box. This WiFi access point plugs into your home network to provide safe internet access to your kids.