New Articles

  1. Family Zone Subscriptions Guide (USA)

    What are the Family Zone US Subscription options? This is the guide to Insights and Premium subscriptions. Find where to get a free trial of cyber safe filtering, upgrade or cancel subscriptions.
  2. Update Payment Details for a Web Subscription (Australia and New Zealand)

    How do you update your credit card details or switch to in-app billing in Australia and New Zealand? Premium Members with web subscriptions use these steps to edit web payment details.
  3. Troubleshooting MAC Randomization on BYOD Devices

    What is MAC Randomization? Why am I getting a notification Device has not been seen in 14 days? Steps to turn off MAC Randomisation on a Child's device.
  4. Troubleshooting Uninstall from a MacOS Computer

    How does a Parent uninstall Family Zone from a Child's Mac laptop or computer? A Parent uses their phone or tablet to remove the Device from the Family before uninstalling Connect in the MacOS.
  5. Troubleshooting Reset Family Zone Box

    How do you troubleshoot the Family Zone Box when a Quick Time Change or filtering is not working as expected? Premium Members in Australia & New Zealand use these steps to restore the Box filtering.
  6. Troubleshooting Uninstall from a Windows Computer

    What steps do you take to remove Family Zone on your Child’s Windows laptop or desktop? Premium Members use their Parent app to stop monitoring and remove the device. Then use Windows Add or Remove Programs to uninstall the application.
  7. Borrow a Gaming or Media Device Connected to Your Box

    How do you switch a a media or gaming device to another Family member? Premium Members in Australia & New Zealand borrow a device connected to the Box by changing the Device Owner in the Android App.
  8. Add a Printer or Smart Home Device to Your Box

    How do you connect a printer or smart home device to the Box? Premium Members in Australia & New Zealand use the Android or iOS app to connect home devices to the Unfiltered WiFi or to a Parent.
  9. Remove a Guest or Duplicate Device from Your Box

    How do you remove unknown or duplicate devices from your home WiFi? Premium Members in Australia and New Zealand use their Android app to remove Guest devices from their Family Zone Box network.
  10. Troubleshooting Uninstall from a Chromebook

    What steps do you take to remove the Family Zone extension from a Chromebook? Premium Members use their Parent app to stop monitoring and remove the device. Then use Chrome to uninstall the extension.