New Articles

  1. Add or Remove an ANZ School in the Android App

    How do you add a School's Safe Network to your Child's devices? Premium Members in Australia and New Zealand can find Schools with networks that recognize Family Zone devices.
  2. Add or Remove an ANZ School in the iOS App

    How do allow an Australian or New Zealand School to manage your Child's Devices? Insights and Premium members can search for a School by name and add or remove the School's safe network.
  3. Troubleshooting Google Play Subscriptions

    A Parent can use these steps to troubleshoot billing issues with subscriptions purchased through Google Play. Find the subscription details, renewal date, and how to manage the billing.
  4. Troubleshooting Links to School Calendar

    Help me troubleshoot the Calendar after I add or remove a link to my Child's School. Insights and Premium Members can use their Android or iOS device to fix the School and Rest Days in the Calendar.
  5. Remove a Device in the iOS App

    How do you remove a Device you are no longer monitoring? Insights and Premium Members use their iOS app to access Settings > Devices to remove a Device they no longer want to track in Family Zone.
  6. Install and Set Up a Child's iOS Device

    How do you install Family Zone on your Child's iPhone or iPad? Insights and Premium Members can monitor the web content apps a Child is using by setting up the Family Zone app on their Child's device.
  7. Connect a Child to a US School in the iOS App

    How do you link your Child's school to the Family Zone app? New Insights & Premium Members in selected schools will be invited to monitor their Child's online activity from their Child's school.
  8. Install and Set Up a Child's Android Device

    How do you install Family Zone onto your Child's Android device? Insights and Premium Members use these steps to set up and allow the permissions for monitoring activity on a Child's phone or tablet.
  9. How to Accept the Primary Parent Role in the iOS App?

    How do you accept the role of Primary Parent? Insights and Premium Members who are Shared Parents can accept an email invitation on their iPhone or iPad and take charge of their Child's details.
  10. How to Accept the Primary Parent Role in the Android App?

    How do you accept the role of Primary Parent? Insights and Premium Members who are Shared Parents can accept an email invitation on their Android device and take charge of their Child's details.